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COVID-19 (Coronavirus)

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Communicating Using Email and Microsoft Teams

The majority of your communication, with the university, will be via digital services and platforms. Please familiarise yourself with these tools and contact the IT Service Desk if you have any problems itservicedesk@cumbria.ac.uk 

Email

Where possible, please use your student email account to contact the university, support services and tutors. Your student email address helps us to easily identify you and saves time in us responding to your questions or enquiries.

You can access your student email account via the button in the Student Hub or directly at https://outlook.com/uni.cumbria.ac.uk

Further information about getting the most from your email account is available here: Office 365 Student Email

Skype for Business/Microsoft Teams

Whilst working from home, you may have previously needed to use Skype for Business (Skype4B) to have chats, phone calls or video conferencing with your tutors and/or student support officers. The University has now moved from Skype to Microsoft Teams and Skype for Business has now been switched off.

All students have now been migrated to Teams and any meetings or tutorials arrange via Skype will now take place in Teams. You will receive an updated email invite for any pre-arranged Skype session with an invite to a Teams meeting instead - please accept these new invites and refer to your Outlook calendar for details, timings, reminders and meeting links. For more information about joining a Teams meeting please see our guidance for Microsoft Teams.

You can use Microsoft Teams to communicate with other members (students and staff) of the University of Cumbria, including:

  • Instant Messaging
  • Video Conferencing / Video Chat - using video conferencing with audio and camera on
  • Phone / Audio Chat - using video conferencing, but with camera off
  • Webinar - using video conferencing with audio and camera on or off

Webinars / Online Discussions

For webinars, online lectures and online discussions - please see: Online Learning, Webinars & Discussions

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