Password Reset Service

The Password Reset Service will enable you to change your password whenever you need to.

First, you have to register with the service.

Registering for Password Reset Service

Register for Password Reset Service 

• enter your student number from your Cumbria Card (or staff network username)
• select a memorable question and provid an answer that is easy for you to remember but not generally known to others
• waiting for 15 minutes for the system to update before you use it.

How do I change my password?

On-Campus - and I know what my password is

1. Log on to any university PC using your network username and password.
2. Press CTRL-ALT-DEL and select the change password option.

On-Campus - but I have forgotten my password

1. Log on any university PC using the username: newstudent and password: Welcome1
2. Choose to access the password reset service.
3. Enter your student number, date of birth and text from the image.
4. Enter the details relating to your secret question as registered above.
5. You can now change your password.

Off-Campus

1. Change your password using the Password Reset service.
2. Enter your student number and date of birth.
3. Enter the details relating to your secret question.
4. You can now change your password.