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Blackboard Collaborate is a virtual classroom that allows you to view, pause and rewind pre-recorded lessons.

It is also used for 'live' teaching sessions, webinars, video conferencing and for integrating in the Blackboard learning platform.

Between Blackboard and Collaborate you can receive the teaching, resources and support required to complete your studies.

collaborate,  

  • Getting started with Collaborate at UoC

    Where will I find Collaborate on my Blackboard site?

    Most 2020/21 Blackboard sites have a dedicated menu link that will take you to the Collaborate area of the site:

    Blackboard Collaborate img 01,  

    You can also get to the Collaborate area of the site via the ‘Tools’ menu link:

    Blackboard Collaborate img 02,

    • If you do not see a link to Collaborate on your Blackboard site, please contact your tutor.
    • Some sites may be using Blackboard Groups. Each group can also contain a Collaborate Room as a Group Tool. Your tutor will advise you if you are using the Group functionality.

    Accessing a Collaborate Room

    When you arrive at the Collaborate area of your Blackboard site, you should see a ‘Course Room’, and potentially one or more sessions.

    Blackboard Collaborate img 03,

    Click on the room or session name and an information panel will appear on the right. If the room is unlocked, or the session has started, you can click the ‘join’ link to access the room.

    Blackboard Collaborate img 04,  

    • Sessions are shown in date order, with the next session at the top of the list.
    • Once a session has passed it’s removed from the ‘upcoming sessions’ page.
    • You cannot access previous sessions, but you can see details of them from the ‘filter by’ selector to the right of the Collaborate Ultra page.

     Blackboard Collaborate img 05,

    Help and support

    You can access online help from the icon at the right of the ‘sessions’ bar:

    Blackboard Collaborate img 06,

    Or view the Guidance and Support section on this page.

  • I can't connect to a Collaborate room / session

    There are a few possible reasons for not being able to connect to a Collaborate session. These are the most common:

    Has the session started yet?

    It might seem obvious, but please check that you have the right day and time for the session you are trying to attend as the room might not be open yet.

    Has the session ended?

    You should still be able to enter the room for a session that has already ended, but it is possible that your tutor has closed the room.

    Does it look like your web browser is trying to connect?

    You may see a purple spinning wheel or a message about trying to connect.

    This is usually caused by web cookies - if you are trying to enter the room via a link you were sent, then you may not have had the opportunity to accept cookies for Blackboard. Google Chrome seems to be affected most, but it is quite easy to fix using one or more of the following options:

    a. Open a new web browser tab and login to Blackboard. Accept Blackboard cookies and then retry the Collaborate link.

    b. If you are unable to join a Blackboard Collaborate session in Google Chromeand you are just getting the loading page with the purple circle, you need to allow cookies first in Google Chrome.  See the information here on how to change this in the Chrome settings: https://support.google.com/chrome/answer/95647. Once you have allowed cookies you may need to refresh your webpage.

    c. Switch to another web browser (Microsoft Edge, Firefox or other) and copy the Collaborate room link into this browser. If prompted, accept cookies for Blackboard.

    I'm using Microsoft Edge in work or placement.

    Students on a work / placement / school device (who can’t change cookie settings) may need to open an InPrivate window in Edge to be able to sign into their student account first before opening Blackboard and accessing Collaborate:

    https://support.microsoft.com/en-gb/help/4533513/microsoft-edge-browse-inprivate

    I get a 404 error page.

    This is usually because of a bad link which may have been caused by one of the following:

    • You were sent a bad link (maybe the sender missed one or more characters off the end when they copied it)
    • Your email account has broken the link by wrapping it over more than one line of text
    • The Collaborate room has been amended or deleted since the link was sent

    Just to check it is not at your end - you can try copying the whole link you were sent and pasting it into your web browser (rather than clicking on the link in your email).

    If it still produces an error - please go back to the person who sent the original link and ask for a new one.

    Something else?

    Contact the IT Service Desk for further support and guidance.

  • The Collaborate Screen - Where to find things

    Switch your microphone and webcam on or off (you will usually only need these on during introductions and when speaking) and raise your virtual hand to ask a question:

    collaborate_screen_01,

    You can show your instant reaction to an idea, comment or tutor question, by clicking on your profile button and selecting an option: 

    collaborate_screen_02,

    Finding help or leaving a session: 

    collaborate_screen_03,

    Join in the session chat to ask questions, make comments or respond to other participants. Tutors will be monitoring Chat during the session and will attempt to respond to questions when they appear: 

    collaborate_screen_04,

  • Making the most of your online learning with Blackboard Collaborate (video)

  • Guidance and Support

    Guidance and support for students

    Getting Started with Blackboard Collaborate

    Joining a Collaborate session

    Participate in a session including:

    Presenting your screen in a session

    Troubleshooting

    Guidance and support for staff

    University staff are in a Moderator role within Blackboard Collaborate. Additional staff guidance is available here:

    Collaborate support for moderators

     

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