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Welcome to Teams!

Microsoft Teams has now replaced Skype for Business as the university's official tool for Teams_logo, video conferencing. Microsoft Teams is an application designed for video and voice calling, instant messaging chat and online meetings.  

Since you're new to Teams, please familiarise yourself with the following guidance for using Teams, including how to use the instant messaging chat, making video and voice calls and how Teams meetings work.  You'll also find instructions on how to download the full Teams application and how to use Teams for the web.

 

Using Microsoft Teams

teams_calling, Calling in Teams iconCalling in Teams
teams_chat, Chatting in Teams iconChatting in Teams
teams_meeting, Meetings in Teams iconMeetings in Teams

Moving to Teams

  • What will I see when I join a meeting that was supposed to be on Skype?

    If you have a calendar invite that was set up using Skype For Business, you will automatically receive an updated calendar invite for the same meeting, however this will now show as a Teams online meeting. You MUST accept this new/updated invite for the meeting/appointment to appear in your calendar and for you to receive a reminder about it:

    teams_link_00,

    In the main text area, of the invite, you should see a link to join the meeting:

    teams_link_01,

    If this link is not obviously visible or still says Skype, you can click on the Join Teams Meeting button in the top menu bar of the invite:

    teams_link_02,

     

    When you click to join the meeting you will now be diverted to a page that looks something like the image shown below:

    Join Teams Meeting Screen,

    From this screen, you will be able to select either to download the full desktop application of Teams (this is FREE for all students and staff) OR you can simply use Teams on the web (Continue on this browser).

    The desktop version of Teams will take a few minutes to download and install, so if you are due to join a Call or Meeting now, we recommend that you use Teams on the web for this call. You can then return to this page and follow the "How do I install Microsoft Teams on my home computer?" instructions

  • How do I access Teams on the web?

    The web version of Microsoft Teams works in almost the same way as the full desktop application with only a couple of exceptions:

    1) Some of the features are not available on the web version (such as background effects and some methods used to schedule meetings), but more importantly;

    2) if you close your web browser, then the web version will close. If you close the desktop application window, it will continue to run in the background so that calls and chats can still get through to you.

    To access Teams on the web, simply go to: https://teams.microsoft.com/ and login using your University of Cumbria email address and password. This will link you directly to the university address book and your university Outlook, allowing you to communicate with other members of the university and schedule meetings.

    Go to Teams on the web

    teams_web_login,  

    Apple Mac users: If you are using the Safari web browser on an Apple Mac, in a small number of cases you may not see the link to join the meeting on the web. Please see "I am using an Apple Mac, do I need to do anything different?" (below) for more information and a quick fix.

  • How do I install Microsoft Teams on my home computer?

    Microsoft Teams is available in two variations, the desktop application and the web application.

    We recommend that you install the desktop application version because it has more advanced features, however if you would prefer not to install the software or you would like try the web application version first, then you can. 

    Download Microsoft Teams for desktop

    This will automatically start the installation, and the following pop-up will then appear at the bottom of your screen.

    Teams Download Progress,

    Once the download has completed (the two MB numbers will match and the blue circle will disappear from around the icon), you can click to Open the file. This will install the full version of Microsoft Teams.

    When the installation is completed, Microsoft Teams will open. Login using your University of Cumbria email address and password.

    teams_login_screen,

     

    Why should I get the full desktop version of Microsoft Teams?

    You will get a better experience if using the full Microsoft Teams desktop application, but most things work the same in the full Teams application, a mobile app or Teams for the web.

    The full version allows you to easily continue working on other things whilst it runs in the background (notifying you of new chats, calls and meetings). The full version also gives you some additional personalisation features such as background blurring and some other ways to schedule meetings easily if you are also using the Outlook desktop application.

  • I am using an Apple Mac, do I need to do anything different?

    We have had a small number of reports of Mac users not being able to join a Teams Meeting online because of a compatibility problem with the Safari web browser. This does not seem to affect everyone, but can be solved by either of the two following methods:

    1. Go to https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/download-app and download the full version of teams (it is also available from the App Store). Login using your full University of Cumbria email address and network password. You can now go back to the meeting invite and click on Join Meeting.
    2. OR
    3. Download and install the Google Chrome web browser (available here: https://www.google.com/chrome/ and in the App Store). Copy the Teams Meeting link into Chrome and login to the meeting using your University of Cumbria email address and network password.

    If you still cannot access Teams, please contact the IT Service Desk for more advice.

  • You've moved to Teams - so what's new?

    Once the migration has completed you will notice immediately that Skype for Business will display the following message and you will not be able to chat, call or schedule meetings through Skype:

    Teams_SkypeMessage,

    If you have downloaded the full version of Teams onto your device, you will be able to find Teams in your Windows menu or as an icon on your mobile device:

    Teams_icon,

    You can still do all of the functions available from Skype and so much more.

    Teams is linked to your University of Cumbria account and will know from your Outlook calander if you are busy, available, etc., but you can set your status manually if you wish. This status is the same as the ones presented through Skype for Business: Available, Busy, Do Not Disturb, Be Right Back and Appear away.

    Teams_function_menu,

    You can change the appearance of Teams using the Settings menu available when you click on your profile photo. This allows you to choose a colour theme and layout.

    Why should I get the full desktop version of Microsoft Teams?

    You will get a better experience if using the full Microsoft Teams desktop application, but most things work the same in the full Teams application, a mobile app or Teams for the web.

    The full version allows you to easily continue working on other things whilst it runs in the background (notifying you of new chats, calls and meetings). The full version also gives you some additional personalisation features such as background blurring.

  • Further Support

  • What if I need support?

    If you have any questions or need support, please contact the IT Service Desk:

    Log a job with the Self Service portal

    Email: itservicedesk@cumbria.ac.uk

    Phone: 01228 888888

  • Teams Quick Guide

  • Instructional Videos

    There are a number of instructional videos for using Teams available on Stream.

    These include walkthrough instructions for:

    • Screen sharing
    • File sharing
    • Starting a chat
    • Using @mentions
    • Raising your hand during a group meeting
    • And more...
  • Frequently Asked Questions (FAQs)

    What are the differences between Skype for Business and Microsoft Teams?

    • Chats are persistent, you can sign in to Teams on any device and see all of your private chats and group chats including their full history. Chats also all for pictures to be embedded in message unlike Skype which requires you to download and open separately. Chats also have social media features such as @ mentions and the ability to like comments work really work to target messaging and acknowledge receipt quickly and effectively.
    • Sharing files on a chat thread persists as well, Skype can only send files if both parties are active at the same moment however Teams has a files tab in which to share files at anytime of the day.
    • Calling now contains a dedicated “Calls” tab which integrates Speed Dial, Contacts, History, Voicemail and a Dial Pad into the same screen.
    • Meetings have mostly been upgraded in terms of video calling where in video performance is noticeably better with smoother and higher video quality. Users are now also able to join a meeting directly from an internet browser with no delay and no need for plugins to install.

     

    What is the same about Skype for Business and Microsoft Teams?

    • Chats are still private
    • Audio calling and Video calling are still available
    • Meetings can still be organized through Outlook/Webmail
    • Your activity status (Active, Busy, Do Not Disturb) is still linked to Outlook so your status will update based on your calendar entries
    • Ability to change your settings (themes, layout, notifications and device settings).

     

    I don’t use Skype for Business, so do I have to start using Microsoft Teams?

    No you don't, however, with the current COVID-19 pandemic, you may want to use Teams to easily contact members of staff, including your personal tutor and support services as well as keeping in touch with your student groups.

     

    When I have been migrated to Microsoft Teams, can I be changed back to Skype for Business?

    No, this is a permanent change. Microsoft has transferred all of the functionality of of Skype into Teams and will be withdrawing the Skype for Business application in the near future.

     

    I have meetings in Outlook that include Skype for Business invites, what will happen to them?

    During the migration to Teams any pre-arranged Skype meeting invites will automatically be changed to a Microsoft Teams invites and an updated invite will be sent to those invited to the meeting. 

     

    I have been migrated to Teams, but I didn't install the application before I was migrated, what should I do?

    The Teams application can still be installed on your computer afterwards: download Microsoft Teams now. Alternatively, you can use the Microsoft Teams web app.

     

    Is there a cost, or do I need a licence, to install the Microsoft Teams application on my personal computer that I am using to study from home?

    There is no cost or licencing attached to installing the Microsoft Teams application on your own personal computer. And while you're here, don't forget that you can also get the full professional version of Microsoft Office 365 for free whilst you are a student at the University of Cumbria. See Free Microsoft Office for instructions.

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