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teams_calling, Calling in Teams iconTo make or receive a voice or video call from Microsoft Teams, you will need to open and sign into one of the following: Teams on the web, Teams mobile app or Teams desktop program. See the main Microsoft Teams page for information about downloading Teams or login to Teams on the web.

To login to Teams you will need to use your University of Cumbria username (e.g. and password.


  • Make a call (either voice only, or voice and video)

    1) Click on the Calls button, which is located in the left-hand menu in Teams:


    2) To make a call, type the name of the person you would like to call in the box provided (as shown below):


    3) You will be presented with two icons for calling and video calling which you can select depending on the type of call you wish to have.

    Voice CallVideo Call
    Teams_voice_call, Teams_video_call,

    Anyone you have previously called will appear just below the type a name field, you will be able to select similar icons to make calls to these users:



  • Speed Dial and Contacts

    Speed dial:

    Clicking on the Calls button in Teams will take you to the Calls page where you can see people you have previously communicated with. You can also create speed dials to make it quicker to contact specific people in future:


    Speed dial options include adding individual university contacts or creating groups to organise your speed dial contacts:


    Creating speed dial contacts is completly optional.


    To add a contact go to


    You'll find this under the Calls menu. Simply type in the name of someone you wish you add as a contact in the box shown below and then add to contacts:


    Call someone without adding them as a contact:

    To call someone without adding them as a contact, locate the search bar at the top of Teams:


    This search is predictive, so when you start to type a name, Teams will list names that include the typed letters underneath the search bar. Click the user you wish to call and from there you can select either voice or video call.

  • How to see someone else's availability in Teams

    If you want to check the status of your personal tutor or a fellow student, you can do this by going to Calls and then clicking on Contacts.

    All of your contacts should appear and everyone within this list should have a coloured icon:


    • Green – Available
    • Red – Busy
    • Yellow - Away
    • Red with black line – Do Not Disturb
    • White cross – Offline
    • Purple arrow – Out of office
  • Sharing your screen

    To share your screen in any kind of Teams call or meeting, you simply need to click on the Share Screen option which appears when you hover you mouse over the Teams window when in a call:


    If you are working with multiple screens, Teams will ask you which screen you would like to share with the other people on the call/in the meeting.

    Stop sharing your screen (web version of Teams)

    When you share your screen from the web version of Teams, a small sharing bar will apear at the bottom of your screen. Click on the blue Stop Sharing button to stop people from seeinng your screen and return to the full call/meeting experience.


    Stop sharing your screen (desktop version of Teams)

    When you share your screen, the main Teams window will shrink down and leave you will a small popup. Click on the Stop Sharing icon to stop people from seeinng your screen and return to the full call/meeting experience.


    Screen Sharing in Teams - Video Tutorial

    You may need to login to Microsoft Stream to see this video - use your University of Cumbria username and password.

  • Improve your calling and meeting experience

    Test your setup:

    1) Find the Microsoft Teams icon Teams_icon,  on the desktop toolbar you may have to click the Teams_up_arrow,  if you can’t see it on the immediate toolbar.

    2) Right click the icon to bring up a set of options – choose settings:


    3) Select  Teams_devices,  Then make sure you have selected the relevant devices you are trying to connect. Devices are such things as: the speaker, microphone and camera.

    4) When you are happy select  Teams_testcall,

    Please note: When using the web version of Microsoft Teams, you will not see the the toolbar icon in order to select and manage your devices. However, you can instead select 'devices' when you are joining a meeting. The 'devices' option will show next to your camera and microphone buttons, as shown below:



    Mute your mic when not talking:

    If it’s not your turn to speak during the meeting, keep your microphone muted even if you are alone in the room. Background noise can be an annoying distraction and stifle any meeting's flow.

    Blur or change your Video background:

    Maybe you don’t have ideal conditions at home or maybe you would prefer that the video hides what is behind you. Microsoft Teams offers a background blur feature that allows you to blur your actual background and place the focus of the video on you.

    You can blur your background by clicking the three dots in the bottom toolbar. Depending on whether your camera is already on there should be “blur background” or “start camera with blurred background “option. Please note: that this function is only available on the desktop application of Microsoft Teams and is not available on the web version.

    If background blurring isn’t your thing you can also change your background to something such as an office backdrop. To choose a background effect click the three dots in the bottom toolbar during a video meeting and select “Show background effects”. Please note: that this function is only available on the desktop application of Microsoft Teams and is not available on the web version.

    If your video call is experiencing lag:

    Maybe the call is breaking up and you either know or suspect it’s due to your internet slowing down. This can be an issue especially in larger calls where you’re receiving multiple video inputs.

    You can easily turn off the all incoming video by doing the following:

    During the call look for the 3 dots at the bottom of the Teams call you are in.


    You will see a menu with a number of options – you are looking for Turn off incoming video. This will save your internet some stress and may also improve the call quality.


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