How is an appeal different to a complaint?

An Academic Appeal enables you (where there are grounds) to request that a decision about an assessment outcome is reconsidered. This differs to the Complaints Procedure which is concerned with the quality of delivery of programmes and services. If you feel you have been treated unfairly or discriminated against, or that the quality of delivery of your programme has affected the outcome of an assessment, you need to use the Student Complaints Procedure as soon as possible. If you submit an Academic Appeal and you reference quality of delivery as a reason, your appeal will be deferred until the complaint has been investigated. The outcome of the complaint may impact on the outcome of the Academic Appeal.