Toggle navigation

The University of Cumbria Student Charter 2018/19

This Charter reflects the collaborative relationship between the University, our students and our Students’ Union. It covers students enrolled on University of Cumbria programmes (undergraduate and postgraduate).

The Charter has been jointly developed by the University and the Students’ Union. The Charter sets out the mutual expectations and obligations between the University and Students, reflecting our core values of respect, professionalism, aspiration and integrity.

The University will help you to achieve your potential through providing high quality teaching, learning and student support services. We aim to:

  • Develop confident, resilient and socially aware learners
  • Provide an environment for the development of professionally relevant, research informed and innovative programmes
  • Support staff in the development and enhancement of their role in providing excellence in higher education

We expect you to commit to your studies and work hard to achieve your potential.

  • The University of Cumbria’s commitment to you

    We will provide:

    • Learning activities which develop you as an inquiring, expert and confident practitioner
    • Learning environments (physical and virtual) focused on flexibility and fitness for purpose in terms of pedagogy, employability, and discipline
    • Well-designed programmes which are accessible, current, and include research at the cutting edge of the discipline
    • Opportunities to experiment with and test your growing knowledge and skills in actual or simulated work environments
    • Authentic assessment opportunities to support you in the development of University of Cumbria Graduate Attributes
    • Feedback on your assessed work within 20 working days
    • Responsive student support that is tailored to your needs
    • Regular one to one contact with a named Personal Tutor to review your progress and help guide your future plans
    • Continuing professional development of our staff

    We will:

    • Treat you fairly, with respect and professionalism
    • Foster your independence by equipping you with the skills to identify and respond to problems and challenges
    • Foster and reward social and independent learning
    • Ensure that staff engaged in curriculum design, delivery or review demonstrate that teaching approaches and learning materials consider your needs as a developing professional
  • It is YOUR responsibility to:

    • Treat students and staff fairly and with respect, demonstrating professionalism in all our shared learning environments
    • Engage and participate in designated learning activities including timetabled sessions and self-directed learning and work based learning where appropriate
    • Take responsibility for your learning and spend sufficient time on your studies
    • Submit assessment by the deadline date and reflect on feedback provided to you
    • Seek advice or support early whenever you have a problem
    • Give us feedback on your experience through our evaluation processes and the student representative system
    • Make the most of the opportunities to engage in the University community through activities beyond the curriculum which will enhance your overall student experience and enable you to develop additional skills
    • Keep us informed of any relevant changes to your circumstances and keep your contact details up-to-date
    • Be aware of and comply with the University’s Academic Regulations, Student Code of Conduct and other University procedures
  • The University of Cumbria Students’ Union (UCSU) commitment to you

    UCSU will provide:

    • Independent, confidential and non-judgmental advice on academic and welfare issues
    • A diverse range of opportunities to enhance your personal and professional development
    • Effective communication to reach all students by removing barriers to access

    UCSU will:

    • Champion your student voice through democratic representation
    • Encourage and facilitate active student groups and communities within the university
    • Actively seek your views in relation to all aspects of your University experience and feed these back to the University on a regular basis
    • Promote your interests and welfare through appropriate representation, support and advice services
    • Seek out and use your feedback to ensure the Union operates effectively and continues to develop
    • Be available and approachable during working hours and assist you with any issues or queries as best as possible
  • Useful Links

This document/page is reviewed annually.

Owner: Jess Robinson - Director of Academic Quality and Development

Last review: August 2018