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Welcome to the University of Cumbria. On this page you will find frequently asked questions for new and returning students. If you have any additional questions, want clarification, or need to get in touch with us, you can contact us via the Student Enquiry Point.

Jump to the relevant section to quickly find the answer.

Online Registration Support

Q. I haven't received an email about online registration. What should I do? Q. What is Online Registration? Q. What is In-Person Registration? Q. Where can I find my outstanding registration requests? Q. I don’t know or don’t have a term-time address, what should I use instead? Q. What is a Cumbria Card, and how do I register for one?

Your Timetable

Q. How do I access my Welcome Week timetable? Q. How do I access my academic timetable? Q. I have a question about my timetable, who should I contact?

Fees and Funding

Q. Where can I obtain information or advice about my fees and funding?

Your Student Account & IT Systems

Q. How do I activate my university / student account? Q: Where can I find my student email address? Q. How do I connect to the wi-fi when on-campus? Q: Where can I find and access Blackboard? Q: Where can I find and access my student email account? Q: I’m having trouble accessing the university’s IT services, what should I do? Q. I’ve forgotten my password and can’t access the Student Hub, Blackboard or my email account. Q. What is Blackboard Collaborate? Q: How do I access my lectures in Blackboard Collaborate? Q: I don’t have a computer or laptop for my studies; what should I do?

Administration & Supporting Documents

Q. What is the Programme Administration (PAd) Office Q. What is a Confirmation of Student Status letter and how do I get one? Q. I am an International Student how do I access letters e.g.bank letters, employment letters? Q. What is a bank letter and how do I get one? Q. Am I exempt from Council Tax? Q. What is a Council Tax Exemption letter and how do I get one? Q. Where is my local Council Tax office? Q. Where can I get my travel card authorised? Q. I require a specialised letter for a particular requirement, what should I do?

Student Support & Our Disability Services

Q. Where can I go to find out more about and access student support services? Q. Where can I go to find out more about and access disability and specific learning difficulties support? Q. What is Disabled Students' Allowance and how do I apply?

Library

Q. Where can I find out more information about Library Services at The University of Cumbria? Q: When are the libraries open? Q: Do you have computers in the library that I can use? Q: Where are my reading lists? Q: Can I access library print books and ebooks during my first week?

Academic Skills

Q: I want to know more about academic skills at university, where can I find this information? Q: How do I access Head Start?

Student Life and Your Studies

Q. Where can I get answers to questions about my studies? Q. Where can I get answers to questions about my practice placement?

Provisionally Enrolled Students

Q. My Online Registration said I was provisionally enrolled what does this mean? Q. Is there a time limit I can be provisionally enrolled for? Q. Will I still have access to Student Finance and Bursaries if I am provisionally enrolled? Q. I am on a health course that needs a medical and I completed the questionnaire, but my Applicant Portal shows it at pending? Q. I need to do a medical, but I haven’t had an email to arrange it, what should I do? Q. I have a Right to Study check outstanding – what is this? Q. I have a Right to Work check outstanding – what is this? Q. I need to show original copies of documents, how do I do this?

Parking

How can I find out about parking and parking permits?
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