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Students and staff have access to real-time personalised Ask a Librarian service between 17:00 and 09:00 UK time during the week and round the clock at weekends and UK bank holidays. If you are studying from a non-UK location, please use an online Time Converter to check the time in the UK. 

To use the service you just need to complete the fields and click/press on the 'Start your Chat session' bar. Within around two minutes a librarian, most probably in the USA, will respond in a ‘web chat’. 


This means that you will be able to get professional help with using library services, finding information, enquiries about referencing and searching information resources even when the library is closed.

The out of hours librarians have access to our library catalogue and the online databases we subscribe to so they can help you with searching for particular articles or information. However, they will not have access to the library system so will not be able to check your library account. [Ask a Librarian (LibAnswers) Accessibility Statement]

Library Account Queries

If you need any information about your library account you can contact us directly on and we will respond during office hours.

Academic Skills

A comprehensive range of academic skills guides are available from Skills@Cumbria and during office hours Monday - Friday you can email with your query.

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