my-cumbria-logo, my-cumbria-logo Toggle navigation

LibAnswers is Partially Accessible

This accessibility statement applies to LibAnswers, the web application for online helpdesk and live chat.

The University of Cumbria is committed to providing an accessible and inclusive learning environment which offers all of our learners the opportunity to maximise their academic potential in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

AbilityNet has advice on making your device easier to use if you have a disability.

You should be able to:

  • understand the website text and layout.
  • colour is not used to convey information.
  • view accessible colours and contrast.
  • Skip to main content is available.
  • navigate all the content using just a keyboard.
  • appropriate labels and tags throughout.
  • use a screen reader.
  • zoom in up to 400% without the text spilling off the screen.
  • be able to understand hyperlink destinations from the text description.
  • consistent navigation.

How accessible is LibAnswers?

  • The authoring tool does include help information that displays when hovering over a dedicated help icon; this content is not hoverable, but it is dismissible and persistent.
  • There are issues with the accessibility of status messages within the authoring tool

Non-accessible content

The content listed below is non-accessible for the following reasons…

1. Non-compliance with accessibility regulations

  • Help Icon hover content in Authoring Tool the supplier is working towards addressing the issue. 
  • Status Messages in Authoring Tool requires improved use of roles. The supplier is working towards addressing the issue. 

2. Disproportionate Burden


3. Content that’s not within the Scope of the Accessibility Regulations

We do not provide captions for Live events this is outside the scope of the regulations unless the live event is recorded for re-distribution at a later date.

Uploaded Pdf documents can be inaccessible if they have not been scanned and uploaded ensuring a pages structure, language, titles and alt text for images and tables. This is currently outside the scope of the regulations, however, we are putting a process in place that ensures all documents are scanned and saved in the most accessible way. 

What to do if you can’t access parts of this website

Self-help options

Alternative Formats

The University subscribes to an alternative formats service Sensus Access. This service will transfer most files into a chosen format e.g. an inaccessible PDF can be transferred to an accessible PDF, or a Word document can be transferred to sound. This service can be used directly by Students using their University email address. See our Alternative Formats page.

Assistive Technologies

You can access specialist assistive software on PCs and laptops throughout the university and also download free web-based tools to enable you to fully interact with content. To find out more visit the assistive software page or download the AT Bar for free. 

University of Cumbria Support

If you are unable to access content or interact with the interface and would like an alternative accessible format, please contact us to discuss the most suitable options, please contact:

We will review your request and communicate with you in 7 days.

How we tested this Website

We tested the most visited pages both manually and with the use of accessibility testing software such as Wave, a web accessibility evaluation tool WAVE and Accessibility Insights. This system was last checked in January 2024 by University of Cumbria.

What we are doing to improve accessibility

We are continuously working to improve the accessibility levels of our systems. A Basic Accessibility Check is carried out each year followed by a more detailed accessibility check, both assessments highlight the areas needing improvement. The identified issues are added to the system improvement action plan with a timescale for improvement or 3rd party communications on improvement.

Edit page