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LibAnswers is Partially Accessible

This accessibility statement applies to LibAnswers, the web application for online helpdesk and live chat.

The University of Cumbria is committed to providing an accessible and inclusive learning environment which offers all of our learners the opportunity to maximise their academic potential in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

AbilityNet has advice on making your device easier to use if you have a disability.

You should be able to:

  • understand the website text and layout.
  • colour is not used to convey information.
  • view accessible colours and contrast.
  • Skip to main content is available.
  • navigate all the content using just a keyboard.
  • appropriate labels and tags throughout.
  • use a screen reader.
  • zoom in up to 400% without the text spilling off the screen.
  • be able to understand hyperlink destinations from the text description.
  • consistent navigation.

How accessible is LibAnswers?

  • Tab Focus is not clear in browsers other than Chrome
  • Error messages can create a keyboard trap

Technical Information Voluntary Product Accessibility Template

Non-accessible content

The content listed below is non-accessible for the following reasons…

1. Non-compliance with accessibility regulations

  • Tab Focus is difficult to see using Browsers other than Chrome. This makes it difficult for the user to know where the tab focus is on the screen, resulting in difficult user experience when trying to interact with the page. The Tab Focus Indicator works with the page and mitigates the issue in the short term. This affects none mouse users and contravenes WCAG2.1 - 2.4.7. This issue has been added to the Accessibility Improvement Action Plan and are communicating with the web designer to alter the design layout. The action plan is monitored and updated annually. 
  • Error Message Traps are possible for keyboard-only users as the Focus does not show on the error messages. This contravenes WCAG2.1 – 2.1.1, 2.1.2, 2.4.3 and makes any potential interaction inaccessible if an error message is prompted. The issue is included on the 3rd Party action plan and we are monitoring progress. In the short term, we are available for support with any process or use the refresh button to restart the task. 

2. Disproportionate Burden

None

3. Content that’s not within the Scope of the Accessibility Regulations

We do not provide captions for Live events this is outside the scope of the regulations unless the live event is recorded for re-distribution at a later date.

Uploaded Pdf documents can be inaccessible if they have not been scanned and uploaded ensuring a pages structure, language, titles and alt text for images and tables. This is currently outside the scope of the regulations, however, we are putting a process in place that ensures all documents are scanned and saved in the most accessible way. 

What to do if you can’t access parts of this website

Self-help options

Alternative Formats

The University subscribes to an alternative formats service Sensus Access. This service will transfer most files into a chosen format e.g. an inaccessible PDF can be transferred to an accessible PDF, or a Word document can be transferred to sound. This service can be used directly by Students using their University email address. Alternative Formats

Assistive Technologies

You can access specialist assistive software on PCs and laptops throughout the university and also download free web-based tools to enable you to fully interact with content. To find out more visit the assistive software page or download the AT Bar for free. 

University of Cumbria Support

If you are unable to access content or interact with the interface and would like an alternative accessible format, please contact us to discuss the most suitable options, please contact:

We will review your request and communicate with you in 7 days.

How we tested this Website

We tested the most visited pages both manually and with the use of accessibility testing software such as Wave, a web accessibility evaluation tool WAVE and Accessibility Insights. This system was last tested on August 2020 by University of Cumbria.

What we are doing to improve accessibility

We are continuously working to improve the accessibility levels of our systems. A Basic Accessibility Check is carried out each year followed by a more detailed accessibility check, both assessments highlight the areas needing improvement. The identified issues are added to the system improvement action plan with a timescale for improvement or 3rd party communications on improvement.

How we tested this Website

We tested the most visited pages both manually and with the use of accessibility testing software such as Wave, a web accessibility evaluation tool WAVE and Accessibility Insights. We also reviewed 3rd Party VPAT

This system was last tested in August 2020 by University of Cumbria.

What we’re doing to improve accessibility

We are continuously working to improve the accessibility levels of our systems. A Basic Accessibility Check is carried out each year followed by a more detailed accessibility check, both assessments highlight the areas needing improvement. The identified issues are added to the improvement action plan with a timescale for improvement. The Statement is utilised to communicate issues and monitor improvements including 3rd party systems.

What to do if you can’t access parts of this website

Self-help options

Alternative Formats

The University subscribes to an alternative formats service Sensus Access. This service will transfer most files into a chosen format e.g. an inaccessible PDF can be transferred to an accessible PDF, or a Word document can be transferred to sound. This service can be used directly by Students using their University email address. Alternative Formats

Assistive Technologies

You can access specialist assistive software on PCs and laptops throughout the university and also download free web based tools to enable you to fully interact with content. To find out more visit the assistive software page or download the AT Bar for free. 

University of Cumbria Support

If you are unable to access content or interact with the interface and would like an alternative accessible format, please contact us to discuss the most suitable options, please contact:

We will review your request and communicate with you in 7 days.

How we tested this Website

We tested the most visited pages both manually and with the use of accessibility testing software such as Wave, a web accessibility evaluation tool WAVE and Accessibility Insights. This system was last tested on August 2020 by University of Cumbria.

What we are doing to improve accessibility

We are continuously working to improve the accessibility levels of Leganto. A Basic Accessibility Check is carried out each year followed by a more detailed accessibility check, both assessments highlight the areas needing improvement. The identified issues are added to the system improvement action plan with a timescale for improvement or 3rd party communications on improvement.

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