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Kortext Reader is Partially Accessible

The Reader is used to share scanned documents with students and staff via the CLA Digital Content Store.

The University of Cumbria is committed to providing an accessible and inclusive learning environment which offers all of our learners the opportunity to maximise their academic potential in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Visit the Assistive Technology Pages Assistive Technology pages include a wealth of information and guidance on alternative formats, accessible apps, assistive technologies and free tools to support you during your time at the University

AbilityNet has advice on making your device easier to use if you have a disability.

You should be able to:

  • understand the website text
  • colours and contrast are accessible
  • zoom in up to 400% without the text spilling off the screen
  • the window reflows
  • navigate all the content using just a keyboard
  • be able to understand hyperlink destinations from the text description
  • navigate to all headings on the page using assistive technology
  • use text to speech tools to access content
  • consistent navigation 

How accessible is the Kortext Reader?

  • you cannot skip to the main content
  • Tab Focus is not clear in browsers other than Chrome

Kortext Viewer Detailed Accessibility Information

What to do if you can’t access parts of this website

Self-help options

Alternative Formats

The University subscribes to an alternative formats service Sensus Access. This service will transfer most files into a chosen format e.g. an inaccessible PDF can be transferred to an accessible PDF, or a Word document can be transferred to sound. This service can be used directly by Students using their University email address. See our Alternative Formats page.

Assistive Technologies

You can access specialist assistive software on PCs and laptops throughout the university and also download free web based tools to enable you to fully interact with content. To find out more visit the assistive software page or download the AT Bar for free. 

University of Cumbria Support

If you are unable to access content or interact with the interface and would like an alternative accessible format, please contact us to discuss the most suitable options, please contact:

We will review your request and communicate with you in 7 days.

Reporting Accessibility Problems with this Website

We’re always looking to improve the accessibility of this website. You can help us by reporting any barriers you encounter and contribute to our Accessibility Improvement plan. however, if you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this web-based system’s accessibility levels

The University of Cumbria is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons…

1. Non-compliance with accessibility regulations

  • You cannot Skip to the Main Content, this means that repeated tab strokes are needed to access the page content. This affects non-keyboard users and affects the user experience, This contravenes WCAG2.1 -  2.4.1  We will add this issue to the Accessibility Action Plan for monitoring and resolution. We are currently communicating with the 3rd Party System and will update the statement annually or after the issue has been resolved.
  • Tab Focus is difficult to see using Browsers other than Chrome. This makes it difficult for the user to know where the tab focus is on the screen, making it really difficult to interact with the page. The Tab Focus Indicator works with the page and mitigates the issue in the short term. This affects none mouse users and contravenes WCAG2.1 - 2.4.7. This issue has been added to the Accessibility Improvement Action Plan and are communicating with the web designer to alter the design layout. The action plan is monitored and updated annually. 

2. Disproportionate Burden


3. Content that’s not within the Scope of the Accessibility Regulations

Uploaded Pdf documents can be inaccessible if they have not been scanned and uploaded ensuring a pages structure, language, titles and alt text for images and tables. This is currently outside the scope of the regulations, however, we are putting a process in place that ensures all documents are scanned and saved in the most accessible way. 

How we tested this Website

We tested the most visited pages both manually and with the use of accessibility testing software such as Wave, a web accessibility evaluation tool WAVE and Accessibility Insights. This system was last checked in January 2024 by University of Cumbria.

What we’re doing to improve accessibility

We are continuously working to improve the accessibility levels or our systems and 3rd Party systems. A Basic Accessibility Check is carried out each year followed by a more detailed accessibility check, both assessments highlight the areas needing improvement. The identified issues are added to the system improvement action plan with a timescale for improvement or 3rd party communications on improvement.

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