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SalesForce is Partially Accessible

The University of Cumbria take accessibility very seriously and want as many people as possible to be able to use this website. We are actively working to make the website more accessible to all people and compliant with World Wide Web Consortium (W3C) WAI’s Web Content Accessibility Guidelines 2.1.

The Salesforce Platform is developed to meet the WCAG AA standards which is detailed in the Accessibility Help Pages and a basic check carried out by the University of Cumbria

View our accessibility tools page to find accessibility tools and plugins to help improve your online experience.

You should be able to:

  • understand the website text
  • change colours and contrast levels using browser extensions
  • text reflows up to 400% zoom
  • skip to main content is available
  • navigate all content using just a keyboard
  • be able to understand hyperlink destinations from the text description
  • navigate to all headings on the page using assistive technology
  • use text to speech tools to access content
  • listen to the website using a screen reader

How accessible is Sales Force?

  • Some Alt text is missing from icons
  • Some colours and contrasts fail guidelines
  • Dashboard Zoom above 200% requires left and right scrolling
  • Keyboard-only navigation is not intuitive
  • Keyboard users may struggle with some drop-down menus
  • Focus is not clear in all browsers – for best results consider Chrome

What to do if you can’t access parts of this website

Self-help options

Alternative Formats

The University subscribes to an alternative formats service Sensus Access. This service will transfer most files into a chosen format e.g. an inaccessible PDF can be transferred to an accessible PDF, or a Word document can be transferred to sound. This service can be used directly by Students using their University email address. Alternative Formats

Assistive Technologies

You can access specialist assistive software on PCs and laptops throughout the university and also download free web-based tools to enable you to fully interact with content. To find out more visit the assistive software page or download the AT Bar for free. 

University of Cumbria Support

If you are unable to access content or interact with the interface and would like an alternative accessible format, please contact us to discuss the most suitable options, please contact:

We will review your request and communicate with you in 7 days.

Reporting Accessibility Problems with this Website

We’re always looking to improve the accessibility of this website. You can help us by reporting any barriers you encounter and contribute to our Accessibility Improvement plan. however, if you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this web-based system’s accessibility levels

The University of Cumbria is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The System Voluntary Product Accessibility Template (VPAT)

Non-accessible content

The content listed below is non-accessible for the following reasons…

1. Non-compliance with accessibility regulations

  • Some Alternative text is missing from icons
    • Dashboard graphs
    • 2x icons missing alt text
    • Logo missing alternative text

This doesn’t meet the WCAG 2.1 success criterion 1.1.1 (non-text content) regulations and reduces access to content for screen reader users. We plan to add text alternatives for all images and have added the action to the accessibility action plans. The statement is updated annually or when improvements are made.

  • Colour Contrast falls below the required levels of contrast:
    • Pale blue text on white background
    • Header text
    • Small text

These issues contravene WCAG2.1 – 1.4.1, 1.4.3, 1.4.11. We are communicating with the 3rd party provider to change the contrast. An Accessibility Action plan has been created to monitor this improvement – to be reviewed annually.

  • Dashboard Zoom above 200% requires left and right scrolling this makes it difficult for partially sighted users to interact with the content and contravenes WCAG2.1 – 1.4.4, 1.4.5, 1.4.10. We are communicating with the 3rd party system developer for advice on resolving this issue and have added it to our actions plan improvement.
  • Keyboard-only navigation is not intuitive and users may struggle with some drop-down menus. Users may find that once a drop-down menu has been chosen a selection must be made making it difficult to navigate the page with ease. This contravenes the WCAG2.1 – 2.1.1, 2.1.2, 2.4.3 and impacts on the user experience. We are reporting this issue and awaiting feedback from the 3rd party system developer.
  • Tab Focus is not clear in all browsers, the clearest is Google Chrome, the extension Focus Indicator works on the site and enables the user to change the Focus colour and line width to help the focus stand out more. We have communicated this issue to the 3rd Party system developers and hope to receive a timeline for improvement. This is monitored using the Accessibility Action Plan

2. Disproportionate Burden

The changes needed to achieve AA WCAG Guidelines and meet the Web Accessibility Regulations will be achieved through a planned accessibility improvement action plan to be reviewed and updated a minimum of 12 monthly.

3. Content that’s not within the Scope of the Accessibility Regulations


How we tested this Website

We tested the most visited pages both manually and with the use of accessibility testing software such as Wave, a web accessibility evaluation tool WAVE and Accessibility Insights. This system was last tested on August 2020 by University of Cumbria.

What we’re doing to improve accessibility

We are continuously working to improve the accessibility levels of Sales Force with the company. A Basic Accessibility Check is carried out each year followed by a more detailed accessibility check, both assessments highlight the areas needing improvement. The identified issues are added to the system improvement action plan with a timescale for improvement or 3rd party communications on improvement.

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