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The University of Cumbria take accessibility very seriously and want as many people as possible to be able to use this website. We are actively working to make the website more accessible to all people and compliant with World Wide Web Consortium (W3C) WAI’s Web Content Accessibility Guidelines 2.1.

The TurnitIn Platform is developed to meet the WCAG AA standards which is detailed in the system Voluntary Product Accessibility Template (VPAT) and a Basic Check is carried out by the University of Cumbria

View our accessibility tools page to find accessibility tools and plugins to help improve your online experience.

You should be able to:

  • understand the website text
  • colours and contrast pass required levels
  • zoom in up to 300% without loss of content or functionality
  • Text spacing can be altered without loss of function
  • navigate some content using just a keyboard
  • There are multiple ways to navigate the page
  • Headings and labels are properly used
  • Most text reflows without requiring scrolling
  • Most of the interactive components have a visual focus indicator
  • be able to understand hyperlink destinations from the text description
  • navigate to all headings on the page using assistive technology
  • use text to speech tools to access content
  • listen to the website using a screen reader

How accessible is TurnItIn?

  • Most text in the Cloud Viewer reflows without requiring scrolling in two dimensions. A rating of ‘Partially Supports’ is given.
  • Most of the interactive components have a visual focus indicator. A rating of ‘Partially Supports’ is given.

What to do if you can’t access parts of this website

Self-help options

Alternative Formats

The University subscribes to an alternative formats service Sensus Access. This service will transfer most files into a chosen format e.g. an inaccessible PDF can be transferred to an accessible PDF, or a Word document can be transferred to sound. This service can be used directly by Students using their University email address. Alternative Formats

Assistive Technologies

You can access specialist assistive software on PCs and laptops throughout the university and also download free web based tools to enable you to fully interact with content. To find out more visit the assistive software page or download the AT Bar for free. 

University of Cumbria Support

If you are unable to access content or interact with the interface and would like an alternative accessible format, please contact us to discuss the most suitable options, please contact:

We will review your request and communicate with you in 7 days.

Reporting Accessibility Problems with this Website

We’re always looking to improve the accessibility of this website. You can help us by reporting any barriers you encounter and contribute to our Accessibility Improvement plan. however if you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this web-based system’s accessibility levels

The University of Cumbria is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The System Voluntary Product Accessibility Template (VPAT)

Non-accessible content

The content listed below is non-accessible for the following reasons…

1. Non-compliance with accessibility regulations

  • Most text in the Cloud Viewer reflows without requiring scrolling in two dimensions. A rating of ‘Partially Supports’ is given for the following reason:
    • The paper view content does not resize properly and requires horizontal scrolling. This contravenes the WCAG2.1 – 1.4.4, 1.4.5, 1.4.10. This affects those with visual needs and impacts on the usability of the specified pages. This issue is highlighted on the TurnItIn road map to be corrected. When the issue has been resolved it will be updated on the Accessibility Statement.
  • Most of the interactive components have a visual focus indicator. A rating of ‘Partially Supports’ is given for the following reason: 
    • With the application’s Screen Reader Mode ON, the expand/collapse buttons within the paper view are visually hidden and therefore do not have a visual focus indicator. This contravenes WCAG2.1 - 2.4.7 and affects usability for those using a screen reader. This issue has been identified by TurnItIn and included as an area for improvement in the Roadmap. This is a 3rd party system used throughout the Education Sector with little university control. We will therefore monitor the progress of the improvements and update the Accessibility Statement as changes are made.

2. Disproportionate Burden

The changes needed to achieve AA WCAG Guidelines and meet the Web Accessibility Regulations will be achieved through a planned accessibility improvement action plan to be reviewed and updated a minimum of 12 monthly.

3. Content that’s not within the Scope of the Accessibility Regulations


How we tested this Website

We tested the most visited pages both manually and with the use of accessibility testing software such as Wave, a web accessibility evaluation tool WAVE and Accessibility Insights. This system was last tested on August 2020 by University of Cumbria.

What we’re doing to improve accessibility

We are continuously working to improve the accessibility levels of Primo. A Basic Accessibility Check is carried out each year followed by a more detailed accessibility check, both assessments highlight the areas needing improvement. The identified issues are added to the system improvement action plan with a timescale for improvement or 3rd party communications on improvement.

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