Responding to your concerns
We hope you will have a positive experience at the university and most of the time things do run smoothly. However, we also know that now and again you may have concerns or even complaints. We genuinely want to hear from any student with a concern and will always try to assist in resolving any problems that do arise, quickly and sensitively, whether it is about your academic studies or about the delivery of a university service.
You can also visit our Student Charter for more information.
If you are a parent, partner or family member of a student and you have concerns or questions, please visit www.cumbria.ac.uk/thirdpartycontact for information and guidance.