Getting IT Help

Briefly, Multi Factor Authentication is a tool students and staff must use in order to access their university account when off campus. The service uses a second form of verification in addition to your account password, such as a code that you can receive by sms or via the authentication app. The service is designed to add further security to your university account, and to university systems and services, to help you stay protected against any threats to your cyber security. 

As part of using Multi Factor Authentication, you also have automatic access to a password reset service. This allows you to reset your university account password at any time. 

Find out more about Multi Factor Authentication 

Reset your password online using the Microsoft Online Password Reset Tool.

Please see the New Students section for information about registration at the University of Cumbria.

If you experience any problems with online registration, or need any help or advice, please contact datamanagement@cumbria.ac.uk.

To successfully access the full functionality of Blackboard you must use a supported operating system and browser.

Basically, Blackboard does support all modern operating systems (Windows 10, Mac OSx and up-to-date Linux distributions) and most current web browsers (Chrome, Firefox, IE11, Safari and Edge).

Please note that some functionality, in Blackboard, may require you to have Javascript and pop-ups enabled.

For the latest information, please use the Blackboard Browser Checker.

First of all check with your tutor that they have created Blackboard content for that module. If there is content and you can’t view it, check with Programme Administration that you are registered on that module.

If you have and you still can’t view the content, please see above to Report a Problem.

If you have completed online registration or pre-registration and are fully registered on course you should have access to Blackboard.

Please check the next FAQ about logging into university systems.

If you are a new student and still encountering problems, please call in to Programme Administration and staff there will check your student record to see if there is any reason why you are having problems.

If everything is in order you should then Report a Problem via the IT Service Desk.

If you have tried to enter your username and password but they didn’t work, check the following:

1. Did you enter your Network user name? 
   This is your student number shown on your Cumbria Card.
2. Did you enter your Network password?
   This is the password that you received when you first logged on to the Network and then changed to make it secure.
3. Did you correctly enter your password, with upper and lower case letters?
   Passwords on the Network are case sensitive.

If you still have a problem, it’s possible that you are entering an incorrect password:

1. You can reset your password online now using the Microsoft Online Password Reset Tool.
2. You will need your student email to complete the reset.
3. Try logging on again.

If you still have a problem, are you using a different computer to the one you normally use or a mobile device?

If you are using a laptop or mobile device:

1. Check that your device has the wireless function turned on.
2. Right-click your wireless icon to view a list of available networks.
3. Select UoC-Visitor to connect to the university’s wireless network.
4. When your browser opens, enter your Network username and password.

If you have tried all the suggestions above and you still have a problem:

1. Report the Problem (as shown above).
2. Note that while they may try to help you when you are using a personal mobile device, they cannot guarantee that they will have enough time or resources to support you.