Awards, Certificate and Transcripts

I am about to complete my course, what certification will I receive?

You will receive a combination of the items detailed below depending on the total credit you have achieved.

• Award Certificate – produced for awards of 60 credits or above
• Award Transcript – produced for all awards

Certificate packs are printed and distributed throughout the year, normally within an 8 week period following confirmation of an award by a University Assessment Board.

Where will my certificate pack be sent to?

Certificates and transcripts are sent to the permanent address which the University has recorded for you. If you have moved address and have not notified the University they will have been sent to the last address you advised us of.

Please make sure that your address is correct using ICON.

If you do not receive your certificate pack because you have not maintained the correct home address on ICON then a charge will be made for a duplicate. If this is the case please email assessment@cumbria.ac.uk for further guidance.

What do I do if I have not received my certificate or transcript or require a duplicate?

Where documents are known to have been produced and dispatched but have not been received, and the university has been notified within 6 months of dispatch, there will be no charge for the production of a new document. 

Where notification of non-receipt is more than 6 months after dispatch or where the document has not been received because the university was not informed of an address change, duplicate charges apply. Please visit our online store to order duplicate copies.

Documents which are returned as undelivered are archived. If your document has been archived it will be dispatched free of charge.

If you need to request a duplicate certificate or transcript certain charges will apply. To make a request please click on the link to visit our online store when you can complete your request. 

Withholding of Certificates and Transcripts

If you have outstanding academic related debts to the University, the award, and therefore certificate and transcript will be withheld until the debt is cleared.

Awards can also be suspended, withheld or withdrawn as one of the possible sanctions arising from the Student Code of Conduct and Adjudication procedures.

Third party enquirers such as employers, agencies and embassies must verify attendance and awards from our university with Prospects Hedd. A Hedd verification confirms the candidate’s name, qualification type, course name, year of award, classification obtained and dates of attendance.

Please visit www.hedd.ac.uk to register. There is a small charge for each enquiry and you must provide the written consent of the individual. To prevent delays, please enter the candidate’s details as they appear on their degree certificate.

Enquiries are checked and completed by the university’s academic registry team. The due date will be listed on your enquiry.

If you require further assistance, please email heddhelp@prospects.ac.uk.

I have more questions – who should I contact?

If you have any questions which are not answered above or you cannot find what you need in our online store please email assessment@cumbria.ac.uk