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Contact us using the details below.

  • Academic Staff Directory

    Academic staff by Institute and Subject.

  • Admissions

    Contact for:

    • Undergraduate and postgraduate admission queries
    • Outstanding qualifications
    • Disclosure and Barring Service (DBS) check
    • Medical & Occupational Health Checks

    Contact:

    ugadmissions@cumbria.ac.uk (for undergraduate enquiries)

    pgadmissions@cumbira.ac.uk (for postgraduate enquiries)

    Service Operating Hours:

    Mon-Fri 9am-5pm (email and teams chat)

    Mon-Fri 2.30pm-4pm Physical Desk by appointment at Lancaster. 

  • Apprenticeships

    Contact for:

    • Apprenticeship Administration and Onboarding  
    • Business Engagement and Development   
    • End Point Assessment 
    • APTEM System Support 
    • Change in Circumstances  

    Contact: 

    Apprenticeship Administration Team apprenticeships@cumbria.ac.uk 

    Onboarding Queries  apprenticeonboarding@cumbria.ac.uk 

    Business Engagement and Development Team appandempskills@cumbria.ac.uk 

    End Point Assessment Team epa@cumbria.ac.uk  

    APTEM System Support  aptem@cumbria.ac.uk 

    Change in Circumstances  apprenticecic@cumbria.ac.uk  

     

    Service Operating Hours:  

    Mon – Fri 8:30 – 5:00 

  • Assessment, Awards and Graduations

    Contact for:

    • RPL (Recognition of Prior Learning)
    • Ceremonies, certificates & transcripts
    • Final results, awards and reassessments
    • Professional Body uploads
    • Student Academic Procedures incl. Extenuating Circumstances, Appeals and Malpractice 

    Contact:

    ceremonies@cumbria.ac.uk

    assessment@cumbria.ac.uk

    RPL@cumbria.ac.uk

    Service Operating Hours:

    Mon-Fri 9am-5pm (email)

  • Careers & Employability

    Contact for:

    • Finding and applying for work opportunities
    • Options with your degree
    • Personalised careers advice and feedback online or face to face
    • Mock/Practice interviews
    • Business start-up advice
    • Careers workshops and employer events
    • Career Ahead award

    Contact:

    For any queries, please use the Student Enquiry Point.

    For more information: my.cumbria.ac.uk/careers

    Service Operating Hours:

    Mon-Fri 9am-5pm

  • Catering

    Contact for:

    • Discounts
    • Outlets on campus

    Contact:

    For Lancaster & Ambleside enquiries:

    u41406@compass-group.co.uk

    For Fusehill St. & Brampton Rd. enquires:

    u41409@compass-group.co.uk

    Or:

    www.cumbria.ac.uk/catering 

    Service Operating Hours:

    Lancaster - The View! 10am-2pm

    Ambledside - Barn Café 8.30am-2pm

    Fusehill street - The Cube 8.30am-4pm

    Brampton Road - The Works 8.30am-4pm

    London - The Conservatory 8.30am-4pm

     

    Please note, catering operating hours are subject to change and any updates will be made as soon as possible.

     

  • Chaplaincy

    Contact for:

    • A safe space
    • A listening ear and personal support to all students regardless of their beliefs

    Contact:

    For any queries, please use the Student Enquiry Point

    For more information: www.cumbria.ac.uk/chaplaincy

    Service Operating Hours:

    Chapels and prayer rooms: 9am-5pm

    Key access from reception after hours.

  • Compliance

    Contact for:

    • UK Visa Immigration documentation (passports, vignettes, biometric ID)
    • Visa related queries

    Contact:

    For any queries, please use the Student Enquiry Point

    or:

    ukvicompliance@cumbria.ac.uk

    Service Operating Hours:

    Mon-Fri 9am-5pm (Email and Teams chat)

  • Disability & SpLD (Specific Learning Differences)

    Contact for:

    • How to inform us about your disability or SpLD
    • Advice & guidance for support options and funding
    • Applying for Disabled Support Allowance (DSA)
    • Specialist equipment, software, study skills and mentoring support
    • Car parking for Disabled students

    Contact:

    For any queries, please use the Student Enquiry Point

    Book an appointment with the Disability team

    Website: my.cumbria.ac.uk/disability 

     

    Service Operating Hours

    Mon-Fri 9am-5pm

    We have appointments available across the week, including a selection of early and late appointments.

    Appointments are available face to face, on the phone or via teams.

     

     

     

     

     

  • Estates

    You can contact the Estates Team via the online Estates Help Desk.

    For out of office priority incidents - i.e. those that are likely to endanger life, cause serious disruption to buildings or damage to property or represent a serious health concern that cannot wait until the next working morning, please contact Security on the following numbers:
    Lancaster Security - 07809 190566
    Ambleside Security - 07809 190531
    Brampton Road Security - 07809 190542
    Fusehill Street Security - 07809 190530
  • Finance

    Contact for:

    • Student loan queries - talk to Money advice
    • Tution fee loan queries - talk to Money advice
    • PGCE Bursary queries - talk to Accounts Payable
    • Course fee payment plans - talk to Account Receivable

     

    Contact:

    For Student Money Advice Team: 

    Student Enquiry Point

    For Accounts Payable Team:

    accountspayableteam@cumbria.ac.uk

    For Accounts Receivable Team:

    accountsreceivableteam@cumbria.ac.uk

    For more information:

    Student Services Money Advice Team 

    Service Operating Hours

    Mon-Fri 9am-5pm (Email and Teams chat)

  • Health and Safety

    The University of Cumbria takes the need to provide a safe environment for students very seriously. We promote the health, safety and welfare of all students by providing a safe environment to learn and work. Whether you study full-time on-campus or come on-campus only occassionally, Heath and Safety applies to all.

    Report any incidents, accidents, near misses or unsafe conditions to healthandsafety@cumbria.ac.uk or the Service Desk

  • IT Service Desk

    You can contact the Service Desk via their online portal or call 01228 888 888.

  • IT Services

    Contact for:

    • Log in queries including MFA support
    • IT support including laptop loans
    • Software queries including accessibility

    Contact:

    01228 888888

    itservicedesk@cumbria.ac.uk

    Self-service portal:

    is located here

     

    For more information:

    my.cumbria.ac.uk/it

     

    Service Operating Hours

    Term time:

    Mon-Thur 8:30am-6pm

    Fri 8:30am-5pm

    Vacation time:

    Mon-Fri 9am-5pm

    (phone, online and email)

  • International Student Support

    Contact for:

    • Support for all non UK students
    • Signposting on to specialist support
    • Additional support with English for Academic Purposes (see Skills@Cumbria)

    Contact:

    For any queries, please use the Student Enquiry Point

    or

    intss@cumbria.ac.uk

    For more information:

    my.cumbria.ac.uk/international

     

    Service Operating Hours

    Mon-Fri 9am-5pm

  • Library

    Contact for:

    • Books & ebooks, including Click and Collect
    • Journals, eresouces, collections
    • Copyright
    • Study Spaces

    Contact:

    For any queries, please use the Student Enquiry Point

    For more information 

    my.cumbria.ac.uk/library

    Opening hours for each campus are available here

  • Mental Health & Wellbeing

    Contact for:

    • Making or rescheduling a counselling appointment
    • Mental health & wellbeing emergencies

    Contact:

    For any queries, please use the Student Enquiry Point

    For more information:

    my.cumbria.ac.uk/need2talk

     

    Service Operating Hours

    Mon-Fri 9am-5pm

  • Placements

    Contact for:

    • All queries relating to placements, including uniforms, for Education, Health, Science, Natural Resources & Outdoors, Social Work, Youth & Community.

     

    Contact:

    www.cumbria.ac.uk/placement-unit-team

    my.cumbria.ac.uk/placements

     

    Service Operating Hours

     

    Mon-Fri 9am-5pm 

  • Print Unit

    Contact for:

    • Printing
    • Design and artwork
    • Document binding
    • Posters

    Contact:

    01524 384315

    print.unit@cumbria.ac.uk

    www.cumbria.ac.uk/printunit 

    Service Operating Hours

    Mon-Fri 9am-5pm

  • Programme Administration (PaD)

    Contact for:

    • On programme - Programme/Course related enquiries
    • Student status letters including bank letters/council tax/rail card applications
    • Assignment collection
    • Course transfer, intercalation, withdrawals
    • Part time module selection/change

     

    Contact:

    padbrampton@cumbria.ac.uk

    padfusehill@cumbria.ac.uk

    padlancaster@cumbria.ac.uk

    padambleside@cumbria.ac.uk

    padlondon@cumbria.ac.uk

     

    my.cumbria.ac.uk/pad

     

    Service Operating Hours

    Mon-Fri 9am-5pm

  • Reception

    Contact for:

    • Car parking
    • Directions
    • Switchboard

    Contact:

    08081787373

    (followed by option 5)

     

    Service Operating Hours

    Mon-Fri 8am-5pm

  • Residential Accommodation (Halls)

    Contact for:

    • Halls issues
    • Accommodation payment issues
    • Inter-halls issues (peer to peer groups)
    • Health & Safety
    • Domestic Services queries

     

    Contact:

    01228 279425

    or

    accommodationadmin@cumbria.ac.uk

     

    Service Operating Hours

    Mon-Fri 9am-5pm

  • Security

    Contact for:

    • Out of hours incidents and emergencies

    Contact:

    Ambleside Campus: 07809190531 

    Carlisle Brampton Road campus: 07809190542 

    Carlisle Fusehill Street Campus: 07809190530

    Lancaster Campus: 07809190566

     

    Service Operating Hours

    Ambleside: Mon-Fri 4.30pm-8.30am

    Carlisle Brampton Road: Mon-Fri 4.15pm-10.30pm

    Carlisle Fusehill Street: Mon-Fri 4.15pm-8am

    Lancaster: Mon-Fri 4:14pm-8:15pm

    Security are on-duty all day at all campuses over the weekend.

  • Skills@Cumbria

    Contact for:

    • Academic and library skills
    • Accessing resources, research, referencing, writing, 
    • Assignment feedback on draft work
    • Student appointments/small group/resubmission appt enquiries 
    • 'HeadStart' course - technical and content issues
    • IFY Level 3 student queries
    • English for Academic Purposes (for international students)

     

    Contact:

    For any queries, please use the Student Enquiry Point

    Book a Skills@cumbria appointment

    For more information:

    my.cumbria.ac.uk/skills

    IFY Level 3 support and appointments

    my.cumbria.ac.uk/digitalskills

     

    Service Operating Hours

     

    Mon-Fri 9am-5pm

     

     

  • Sport (UoC Active)

    Contact for:

    • Leisure Membership Packages
    • Exercise classes
    • Health and Wellbeing Activites
    • UCSU Clubs and Societies Training Times
    • Partnerships with Better Leisure and Salt Ayre Sports Centre

     

    Contact:

    lancastersportscomplex@cumbria.ac.uk

    01524 590840

    carlislesportscentre@cumbria.ac.uk

    01228 616006

    amblesideactive@cumbria.ac.uk

     

     

    Service Operating Hours

     

    Ambleside:

    Mon-Fri 9am-10pm

    Sat-Sun 10am-4pm

     

    Carlisle:

    Mon-Fri 8am-9pm

    Sat 9am-6pm 

    Sun 10am-4pm

     

    Lancaster:

    Mon-Fri 8am-10pm

    Sat 9am-7pm

    Sun 10am-4pm

     

  • Student Money Advice

    Contact for:

    • Delayed funding
    • Information and guidance on funding available, including Cumbria bursaries and scholarships
    • Budgeting to make your money go further
    • Student bank accounts
    • Applications for hardship funding such as the Student Support Fund

     

    Contact:

    For any queries, please use the Student Enquiry Point

    Book an appointment with the Money Advice team

    For more information:

     

    my.cumbria.ac.uk/moneyadvice

     

    Service Operating Hours

     

    Mon-Fri 9am-5pm

     

  • Student Procedures and Complaints

    The Student Disciplinary Procedures

    Including Disciplinary Meetings, Interviews, Committee and Precautionary Actions and Suspensions  

    The Student Disciplinary Procedure sets out the range of steps the University can take when an allegation, concern or grievance is made against a student, or a group of students, to decide whether or not the Student Code of Conduct has been breached. The Procedures also set out the range of sanctions which may be applied where the Disciplinary processes have determined that a breach of the Student Code of Conduct has occurred. 

    • The Student Disciplinary Procedures apply, but may not be limited to:
    • Any alleged breaches of the Student Code of Conduct.
    • Any alleged breaches of a relevant Professional, statutory and regulatory body Code of Conduct (where these apply) or other requirement (where this is within the University’s remit).
    • Alleged breaches of the Student Code of Conduct or PSRB code of conduct (where these apply) arising from the outcomes of a Fitness to Practice Professional Practice Case Conference, in respect of issues of “Good Character”: behaviour, conduct or professionalism.

    Students enrolled with other institutions will be subject to the Disciplinary procedures of their own institution or organisation. 

    An allegation, concern or grievance may be made against a University student by:

    • Another student or group of students;
    • A member of staff of the University;
    • A University representative, including mentors, placement-related staff and other agents of the University;
    • A practice learning/placement partner;
    • A member of the public, service user and/or carer


    Allegations by a student should normally be made by the student themselves. Representation by a family member, friend or other 3rd party may be agreed as an assessed reasonable adjustment where a student has a disability, including Specific Learning Differences (SpLD). Written consent will be requested from the student.

    Where a student is on a programme of study that may lead to a professional qualification, the Fitness to Practise Policy & Procedures would be a more appropriate process to follow in relation to their clinical, professional or teaching practice. However, there may be instances where the Fitness to Study Procedure is run in parallel with one or more of the aforementioned procedures

     

    Student Complaints Procedure 

    The University understands that sometimes, you may have concerns about the quality of the delivery of your academic programme or a university service, ie:

    i. An action or lack of action on the part of the University.
    ii. The delivery of a course of study.
    iii. The delivery of a service provided by the University.

    Whatever your concerns, please raise them as soon as possible and no longer than 3 months after your concerns first arise. The sooner they can be considered - early resolution - the better for everyone. Disclosures dating further back than 3 months are not easy to consider due to changes in procedure, practice, processes and staffing etc. You would need to offer a strong reason why you could not raise your concerns sooner if your concerns date back later than 3 months. We reserve the right not to progress your report if your concerns do date back further than 3 months and we do not believe you have offered good reason.

    For more information or any questions not answered from the information held in the links please email : 

    studentprocedures@cumbria.ac.uk

  • Students' Union (UCSU)

    Contact for:

    • Academic and Student Representation
    • Student Clubs, Societies and Networks
    • Free, impartial advice and guidance
    • Student representation and welfare campaigns

     

    Contact:

    01524 590810

    student.union@cumbria.ac.uk

    www.ucsu.me 

     

    Twitter: @CumbriaSU

    Facebook: @CumbriaStudentsUnion

    Instagram: @Cumbria_su

     

    Service Operating Hours

     

    Mon-Fri 10am-4pm

     

  • Timetabling

    Contact for: all queries relating to Welcome Week and your academic timetable

    Contact: timetabling@cumbria.ac.uk

    Service hours: Mon-Fri 9am-5pm

    To access your Course Timetable visit the Student Hub and select the Timetable tile.

    New Students should access the Welcome Week Timetable page.

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