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Gladstone Go Accessibility Statement

Gladstone Go is Accessible

The University of Cumbria is committed to providing an accessible and inclusive learning environment which offers all of our learners the opportunity to maximise their academic potential in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Gladstone Go, the leisure management system, is developed to meet the WCAG 2.2 AA standards, for more information on Gladstone Go Accessibility Page.

Visit the Assistive Technology Pages Assistive Technology pages include a wealth of information and guidance on alternative formats, accessible apps, assistive technologies and free tools to support you during your time at the University

AbilityNet has advice on making your device easier to use if you have a disability.

You should be able to:

  • understand the website text
  • change colours and contrast levels using a browser extension
  • Site help to alter font size colour contrast
  • zoom in up to 300% without the text spilling off the screen
  • view tab focus clearly
  • navigate many parts of Gladstone Go using just a keyboard
  • be able to understand hyperlink destinations from the text description
  • navigate to all headings on the page using assistive technology
  • use text to speech tools to access content
  • form fields are labelled throughout
  • skip links to by-pass blocks of content where required e.g. menus

How accessible are the Gladstone Go applications?

  • Fully accessible  

What to do if you can’t access parts of this website

Self-help options

Alternative Formats

The University subscribes to an alternative formats service Sensus Access. This service will transfer most files into a chosen format e.g. an inaccessible PDF can be transferred to an accessible PDF, or a Word document can be transferred to sound. This service can be used directly by Students using their University email address. Alternative Formats

Assistive Technologies

You can access specialist assistive software on PCs and laptops throughout the university and also download free web-based tools to enable you to fully interact with content. To find out more visit the assistive software page or download the AT Bar for free. 

University of Cumbria Support

If you are unable to access content or interact with the interface and would like an alternative accessible format, please contact us to discuss the most suitable options, please contact:

We will review your request and communicate with you in 7 days.

Reporting Accessibility Problems with this Website

We’re always looking to improve the accessibility of this website. You can help us by reporting any barriers you encounter and contribute to our Accessibility Improvement plan. however if you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact itservicedesk@cumbria.ac.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this web-based system’s accessibility levels

The University of Cumbria is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. 

There is further information included in the Gladstone Go Accessibility page.

Non-accessible content

The content listed below is non-accessible for the following reasons…

1. Non-compliance with accessibility regulations

None

2. Disproportionate Burden

The changes needed to achieve AA WCAG Guidelines and meet the Web Accessibility Regulations will be achieved through a planned accessibility improvement action plan to be reviewed and updated a minimum of 12 monthly.

3. Content that’s not within the Scope of the Accessibility Regulations

None

How we tested this Website

We tested the most visited pages both manually and with the use of accessibility testing software such as Wave, a web accessibility evaluation tool WAVE and Accessibility Insights.

Ths system was last checked in September 2025 by University of Cumbria.

What we’re doing to improve accessibility

We are continuously working to improve the accessibility levels of our Gladstone applications. A Basic Accessibility Check is carried out each year followed by a more detailed accessibility check, both assessments highlight the areas needing improvement. The identified issues are added to the system improvement action plan with a timescale for improvement or 3rd party communications on improvement.

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