Important IT Information for over Christmas
Password Reset:
Resetting your password is now easier than ever. Once you have registered for Multi Factor Authentication you will automatically be given the power to reset your password any time you need to. When you go to sign in to any university service, you'll see an option which reads either 'Can't access your account?' or 'Forgotten my password'. Simply click on this link and you'll be taken through the process to reset your university password.
You can reset your password online now using the Microsoft Online Password Reset Tool. You will need your student or staff email to complete the reset.
Multi-Factor Authentication:
Multi Factor Authentication is our extra layer of security for accessing your University IT.
The Christmas shutdown is planned from 5pm on the 23rd December until 9am on the 2nd January, therefore the IT Service Desk will be closed.
With the high chance of new phones being acquired over Christmas, if you have the authenticator app on your current phone, you will need update your methods before swapping to your new one. It is also good practice to add a second method such as a landline or mobile number or even both. This means that it authenticates using your phone number, not your phone. You can do this by using this link https://aka.ms/setupsecurityinfo
Further information is shown here Multi Factor Authentication (MFA) | MyCumbria
If you have any queries about this, please contact the IT Service Desk
Remote Desktop:
The Remote Desktop service also remains available over the Christmas period should you need to access specific software.
IT Service Desk:
Whilst the service desk will close on the 23rd December 2024 and reopen on the 2nd January 2025, you are still able to log support calls which will be dealt with on reopening. Please use the self service portal.
If there is a major IT issue, IT Services will be automatically notified. For any other emergency, contact your campus security team. See above for details.
Submitting assignments during the break
During the closure there will be no dates for physical hand-in of assignments, but where required, assignments can be submitted via Blackboard/Turnitin.
Turnitin:
- Check for any issues or disruptions to Turnitin using the status page on Twitter
- For help and guidance using Turnitin, visit our My.Cumbria page.