Accommodation FAQs
We hope your stay in our halls of residence runs smoothly. However, inevitably issues make crop up. Most issues are easiest and quickest resolved when reported early.
The FAQs below provide guidance but if in doubt contact the Accommodation Team at your campus.
Q. How can I give feedback on Halls?You can speak the Accommodation Team. Please take responsibility to do this yourself. If you are over 18, we need to be able to speak directly with you, not your parents. The important thing is that you tell someone so that we can respond appropriately.
During your contract, you will be emailed an online survey to rate your experience in Halls although if you have any issues, the sooner we know about it the better. You can reach us via the Student Enquiry Point.
There are Accommodation Welfare Officers at each campus, as part of the Accommodation Team. We can help you with queries or can assist if you need to speak to someone confidentially.
If it is a maintenance issue, then you need to complete a maintenance request via the Service Desk. A member of Estates staff will then attend your Flat/Room to assess the problem.
If you have an issue out of hours, you can contact our security team initially, they will try and help. If they are unable to help they will contact the Residential Services Manager.
Securities phone number can be found below:
- Central Number: 01228 547662
- Ambleside: 07809 190531
- Carlise Fusehill Street: 07809 190530
- Carlise Brampton Road: 07809 190541 (Till 10.30pm Mon – Fri) 07809 190530 (on weekends)
- Lancaster: 07809 190566
Please contact our service provider Glide directly. Their contact details are in the welcome pack and on posters around Halls.