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What support is available to me?

Online learning and academic literacies development resources

In the first instance, you are encouraged to access self-help resources available on line through the Student Hub before you seek individual guidance. These resources provide a comprehensive range of advice and guidance on a number of academic skills topics that students frequently ask about. They are accessible 24/7. Check out:

  • online learning materials:  
  • dedicated subject resource web pages are available at:  
  • OneSearch, the easy to use online discovery tool will help students search the University's journal collections, subject specific databases and library catalogue from the OneSearch landing page
  • online resources are also available via the University’s Blackboard site including access to the online version of Cite Them Right and the Turnitin test area.

Group workshops

  • In liaison with course tutors, our team of Library and Academic Advisors deliver skills development workshops as part of the curriculum and tailored to the subject discipline and level. Talk to your tutor if you think that a skills workshop would benefit you and your peers
  • students can request a small group workshop on a topic of their choice – email with your request. Please allow at least 5 working days for arrangements to be made.

Individual advice and guidance: appointments

Subject to availability, you can request feedback once per module - which might be via email feedback OR via an appointment:

  • appointments are available face to face, email or virtual (e.g. Skype)
  • Academic skills appointments can be booked online via
  • You should only book one appointment at a time
  • Appointments last half an hour
  • Follow-up appointments or further guidance will be given on the recommendation of the library and academic advisor

Individual advice and guidance: email service

Subject to availability, you can request feedback once per module - which might be via email feedback OR via an appointment

  • You may email with queries about library resources, referencing, and academic skills development.
  • Students may also request feedback on 500 words of a draft written assignment.  NB This is not a proof reading service. 
  • For dissertation/longer project modules we can look at 2 sections.
  • In line with academic regulations, library and academic advisors cannot look at the same assignment more than once.  If you are in resubmission, let us know. 
  • When requesting feedback, please identify the 500 words section clearly.  Flag the areas of development you would like advisors to focus on, eg paragraphing, referencing, academic sources, structure, writing critically (etc). 
  • We will suggest tips and strategies to support your development, but we do not offer a proof reading service and feedback is for guidance only.
  • Please note, we can help you to understand grading criteria and tutor assessment feedback but we cannot suggest what grade an assignment might be worth.  We do not mark assignments.  Tutors make final grade decisions.
  • We will acknowledge receipt of your request within 24 hours and will normally respond to your enquiry within 5 working days. This may be longer at busy periods and bank holidays.

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