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COVID-19 (Coronavirus)

Important information and guidance

Welcome to the University of Cumbria.

To make your transition into university life and study as easy and effective as possible, we have produced this ‘what to do in your first few weeks’ induction checklist called MyLst.

You will find that, as you attend Registration and Welcome Week events and activities, you’ll be able to tick many items off the list while all other information, documents and guidance are available to you from this page.

You may also be asked to bring MyLst to your first Personal Tutor meeting.

If you have not received a paper copy of MyLst you can download it here: MyList Induction Checklist

  • Registration and Welcome Week activities

    September 2019 Welcome Events and calendars will be published here as soon as they are available. 

    Attend your registration event

    The September 2019 registration events are taking place on Monday the 16th and you should have received details of when and where to attend.

    It is extremely important that you attend your registration event as this confirms your arrival at university and triggers other systems such as the release of funds from Student Finance.

    Collect your Cumbria Card

    The Cumbria Card is a multi-functional card which uses smart card technology to access students' accounts. It's issued to all students at registration.

    It is your ID card, Library card, photocopier card and it can be used for cashless and discount purchasing in the catering outlets at the Ambleside, Brampton Road, Fusehill Street and Lancaster campuses. It can also gain you VAT free purchases in catering outlets if you register your card as described on the Cumbria Card page of the University website.

    It is very IMPORTANT that all campus-based students collect their Cumbria Card.

    How do I...?

    Frequently Asked Questions are detailed on the Cumbria Card page of the University website.

    Attend "UoC Check-in" session

    Your UoC Check-in session appears on your Welcome Week Timetable.

    These sessions are your official welcome to the university. They include some important information about services, systems and the Students' Union.

    Attend your course induction sessions and activities

    Almost every course, at the University of Cumbria, has set out a timetable of events for our new students (You).

    View the Welcome Week Timetables (you will need to click through to your course to see what's happening for you).

    These events often include:

    • Meet the tutors
    • Getting to know each other
    • Course introductions
    • Timetables
    • Handbooks
    • and more...

    If you don't know about your welcome week sessions - please see the Welcome Week timetables (above), contact your course tutor(s) or contact Programme Administration (PAd) to find out who you should talk to.

  • Professional Checks (DBS and Medical Clearance)

    Complete Disclosure & Barring Service checks (DBS)

    Disclosure and Barring Service (DBS) Checks are usually required for all health, education, law, policing and sports courses; along with any other course or situation that may require you to interact with minors or vunerable adults.

    Please see the Offer Guidance page for your course to see whether you are required to complete a DBS check.

    Jobs that involve carrying out certain activities for children and adults may require an enhanced DBS check with a check of the barred lists.

    People on the barred lists can’t do certain types of work. More information is available from the official government Disclosure and Barring Service website.

    Medical Clearance

    If the completion of a medical is a condition of your offer.  You will be required to undertake a health assessment, via an on-line platform, provided by our appointed Occupational Health provider, Industrial Diagnostics Company Limited.

    Please see the Offer Guidance page for your course to see whether you are required to complete a Medical Clearance.

    More information about medical clearances, a short presentation and a Vaccines and Blood Tests leaflet are available from the Medical Clearances page of the University website.

  • Money and Finance

     Student Finance and Loans

    Please ensure that all of your student finance is in place for the current academic year.

    For more information about Tuition Fees and Tuition Fee Loans - please visit the following links (as required):

    Returning students who need to reapply for their Tuition Fee Loans should see the fee tables shown here:

    Unpaid / Delayed Tuition Fees

    Students who are facing difficulties in paying an instalment or are experiencing delays in receiving their Tuition Fee Loan must contact the University’s Finance Team immediately (

    Maintenance Loans and Grants

    The Student Loan Company will release the money into your account three to five days after receiving confirmation that you are attending university. That is, three to five days after registration. Be sure to budget enough money to last you until then.

    Please refer to our Delayed Funding Flowchart if you don't receive your funding after this period.

    If you don't have enough money to cope until your loan comes through, please contact the Student Money Advisers for advice.

    Contacts and FAQs

    Finance Contacts and FAQs

    For all other categories of students/courses - please see the University Student Fees and Finance pages.

     Money Advice Service

    Explore some tips, tricks and advice on how to manage your finances through a range of new online resources under our Debt and Personal Finance Advice, Finance and credit, and Making your money go further pages.

    Plan your budget, try out some apps, cut your spending - it's all there for you to browse!

    Taking control of your finances and planning ahead can mean less worry and less stress.

    The Money Doctors are here to help you plan your finances and manage your money whilst studying. We have produced information to help you to manage your money more effectively.

    An email enquiry service is available by contacting and one-to-one appointments are available for students with complex needs via our Online Referral form (see the Money Doctors pages for more information and access to the form).

     Financial Crisis

    If you get into debt...

    • Don't panic - it can often be resolved through speaking with the company and coming to an agreement
    • Don't ignore it - it will only make things worse
    • Do something about it now!

    Speak to the Money Advice Service to get free, confidential advice. Or you can speak to an adviser at:

    If you're struggling to make ends meet, the Money Advice Service can offer you advice on applying for emergency support funds and managing your money.

     Watching Television?

    You will almost certainly need a TV Licence if you:

    • Watch live TV (except where it is a communal TV in Halls)
    • Watch catch-up TV on the BBC iPlayer (via any means i.e. Freeview / online)
    • Have a TV tuner attached to your computer
    • Watch TV via a PC or laptop
    • Watch TV via a games console

    If you are in halls or a shared house - you will probably still need your own TV Licence to watch any BBC content (some exceptions apply).

    More information is available: Students - TV Licensing

  • IT Services and Systems

     Your IT Account

    Your University of Cumbria IT account is created during the early stages of your application to study with us and various systems are made available as required by our processes i.e. early access to ICON (see below).

    Your IT account / IT Login is central to your ability to study effectively. Your Username and Password are your Login credentials for almost all electronic and web-based services that we provide.

    IT Induction Booklet (PDF)

    The main systems that are supported by IT Services which are accessible using your IT Account login credentials; are:

    Direct LinkDescriptionMore InfoUsernamePassword
    Student Hub Single sign-on student portal See below Full Email Address1 Network Password2
    Blackboard Virtual Learning Environment (VLE) Blackboard Student Number3 Network Password
    Computers Open access PCs, borrowed laptops and printers Computers Student Number Network Password
    ICON Student Records System See below Student Number Network Password
    OneSearch Library Account and Database Search OneSearch Student Number Network Password
    Library Library Self-issue terminals See below Student Number Library PIN4
    Office365 Student Email from Microsoft See below Full Email Address Network Password
    PebblePad Personal Learning Environment (PLE) PebblePad Student Number Network Password
    Timetables Student Timetables See below Student Number Network Password
    Linkedin Learning Free access to 9000+ online courses to support your digital capabilities and other learning. See below Full Email Address Network Password
    TurnItIn Anti-plagiarism Software (built into Blackboard & PebblePad) Turnitin Login to Blackboard or PebblePad to use Turnitin
    Wifi Eduroam (International Academic Wifi Scheme) Eduroam Additional configuration is required
    Wifi UoC-Members (Local Wifi) UoC Wifi Student Number Network Password
    OneDrive UoC cloud storage for your files OneDrive Full Email Address Network Password


    1 Your Student Email Address is i.e.
    2 Your Network Password is your main university password which was created when you completed your first IT Login. It is the password that you used to access this Blackboard site.
    3 Your Student Number is 7 digits long and does not include the "/1" or "/2" at the end i.e. 0123456.
    4 Your Library PIN is emailed to your Office365 Student Email account and is actually managed by the Library staff.

    The Student Hub

    The Student Hub is a single-sign-on portal for you to access all of our IT systems and student support services.

    The Student Hub is accessed via and is also available from the "Students" link at the top of all University web pages.

    Your login details are: Username (Student email address1) Password (Network password2)


    The Student Hub is also available as an app for the following devices:

    iPhone and iPad App  Android App

     Office365 Student Email

    Information and instructions:

    View your student email via the Student Hub.

    Direct login:

    Mobile apps are available for: iPhone and iPad Android

    Your login details are: Username (Student email address1) Password (Network password2)

     FREE Microsoft Office

    Microsoft’s Student Advantage gives students and staff the ability to install (and use) Microsoft Office Professional Plus on up to 5 personally owned PCs and Macs.

    Office365 Professional Plus is provided on a subscription basis; which means you can continue to use the latest version of Office whilst you are registered with the university and have an active network login account.

    More information and instructions:

     ICON - Your Student Record

    The Student Hub is a single-sign-on space for you to access all of our IT systems and student support services.

    The Student Records system can be found at ICON (Information for Cumbria ONline) and is a tool by which you can view and amend your student record online 24 hours a day.

    You can also view your current course enrolment status details, the modules you are registered for and their credit values, your module results once these have been confirmed at a University Assessment Board and any reassessment you may have. If you are registered for more than one course you will be able to view the details for each course you are registered for.


    Once you have completed your session within the Student Portal you need to 'Logout' to close your session and prevent anyone else from accessing your records (i.e. on a shared computer). The 'Logout' option is found in the top left hand side of your screen.

    Further Information


    Your university timetables are all online, enabling you to:

    • Check any course on any day of the academic year
    • Find out dates, times and locations of lectures
    • Find out who is teaching

    Login to Timetables

    • Via the Student Hub from any internet connected computer
      • On the university home page, select Students and log into the Student Hub.
      • Select the Timetables button.
     Linkedin Learning

    Information and instructions:

    The Linkedin Learning library of 9,000+ digital courses are taught by industry experts and cover a wide range of business, creative and technical topics, from leadership “soft skills” to design principles to programming. They’re always evolving the library, adding at least 25 courses a week, and teaching the leading-edge skills you need to stay current.

    Direct login: University of Cumbria Linkedin Learning Login

    Mobile apps are available for: iPhone, iPad and Android

    Your login details are: Username (Student email address1) Password (Network password2)

  • Rules and Regulations

    Student Handbook

    The University of Cumbria Student Handbook is no longer an actual book, because of the scope of content that it has to include, and is presented as a set of pages on the University website.

    It is important that you make yourself aware of the content, even if you are not going to read it all now, because it is a good reference guide to your academic studies, your rights, available support and your life at university.

    Student Handbook

    Academic Regulations

    The Academic Regulations underpin all the University’s responsibilities in exercising its degree awarding powers. It is very important that you understand what is expected from you, what is expected from us and what processes are involved for all aspects of your degree.

    A plain English version of both undergraduate and postgraduate Academic Regulations are available here:

    Academic Regulations

    Accommodation Rules and Regulations

    The Accommodation Team has provided a wealth of information which is available from the main Accommodation page of the university website. This includes:

    • The Student Housing Guide
    • Fees
    • Student Accommodation Code
    • Living off Campus
    • Bike Hire Scheme
    • Where to eat
    • Frequently Asked Questions

    As a resident of University Accommodation you will have to sign a Conditions of Residence contract; which sets out rules about occupancy, payments, liabilities, behaviour and domestic arrangements.

    The Accommodation Team have also produced a set of Handbooks, for the main Student Halls, which are available here:

    These Handbooks present a more detailed set of rules and regulations, but also include useful information about the Facilities, Cleaning, Safety, Emergencies, Admin and Responsibilities. You are expected to abide by these rules and guidelines at all times.

     Professional Standards

    As a student on a course that is accredited by a professional body - you are required to uphold the standards of that profession.

    The affected students are primarily enrolled on courses within Health, Education, Law, Policing and other qualifications that lead to working with children or vunerable adults. Other professional bodies may also provide Guidelines and/or Codes of Conduct - please ask your course tutors for more information.

    All students on all courses are also required to adhere to the University of Cumbria Student Code of Conduct.

  • Health, Safety and Wellbeing

     Health and Safety Induction

    Please complete any safety induction that is presented by the accommodation team or as part of your course (e.g. manual handling, COSHH, etc.).

     Personal Safety

    It is fantastic being at university and getting involved in the local social life either on or off campus, but we want you to stay safe.

    Cumbria Police have created a brilliant page about all aspects of your Personal Safety; which includes top tips for most situations and some sobering video clips:

    Online Safety

    Your online security, privacy and general behaviour can directly affect your personal safety, your finances and your ability to secure that graduate job you have always dreamed of...


    Keeping your computer or mobile device secure is the first step to staying safe online. Make sure you have antivirus software installed on your device and always allow it to update (either automatically or when prompted). It does not need to be expensive as there are plenty of free options available for every operating system. Companies like AVG and AVAST provide free antivirus software for Windows, Mac, Android and iOS.

    Always accept system updates via the official channels i.e. Windows Update. Keep all other software updated because many updates are provided to patch holes or vulnerabilities.

    Set a password / pin to unlock every device you own. If it gets lost or stolen; there will be more chance of your information remaining secure.

    Use strong passwords for your online accounts and try not to use the same password for different sites. If you must reuse passwords, because you can't remember different ones - ALWAYS use a different one for your email, banking and social networking. If someone hacks your Facebook account - your online banking and email account will still be secure.

    See for more information.


    Always check the privacy settings of your online accounts - social networks can have public sharing enabled as the default stance. Do you want your personal photos and daily movements shared with the entire world?

    See for more information.

    UK Police guidance on preventing Identity fraud and identity theft.

    Your Behaviour

    With the best security in place and all of your privacy settings dialled up to maximum there is still one weak link in keeping you safe online and it is You!

    Think before you post, email, tweet or upload - remember that everything you post online is available forever. Even after you delete it. Do you want your future interviewer to see those photos or to read that rant you had?

    Only post information that you would be happy for your grandparents, future employer, future students or future patients to see. It only takes one person to share something innappropriate for it to become public and online forever.

    Reject that Request

    Students on professional courses, particularly Health and Education courses, should also be very careful who they "Friend". Is that random person a future patient, client, student or are they a minor? If in any doubt - reject that Friend Request!


    Cyberbullying is when someone harasses, threatens or embarrasses another person online. Not only is it illegal, but it also goes against our Student Code of Conduct and the requirements set out by the professional bodies that govern the behaviour of students studying on education, health, sport, law and many other courses.

    See for more information.

    Don't Click

    Don't click on that flashing advert that offers a free iPad. If an offer seems too good to be true - it is.

    Don't click on links in emails (unless you were expecting it). If your bank emails you and includes a link to their site - ignore that link and type the URL manually. It is too easy to be tricked into clicking on a link to that actually goes to Someone may be trying to empty your bank account or install malware on your device.

    See for more information.

    Further Links

    View our Social Media Top Tips to get more advice on staying safe online.

     Mental Health and Wellbeing

    Student Support

    For more information and access to our support services - please visit the Health and Wellbeing pages.

    The Psychological Wellbeing Service have produced a short leaflet on how to respond to a student in emotional distress. Although primarily aimed as a guide for staff, this could also be useful to students who may be concerned about a friend or peer.


    If there is something troubling you then please call. It could be anxiety, stress or suicidal feelings.

    • 116 123 - National Helpline
    • 01229 825656 - Barrow
    • 01228 544444 - Carlisle
    • 01946 694266 - West Cumbria
    • 01524 61666 or 01539 741444 - Lancaster

    If there is a threat to life - call 999 for emergency help.

     Physical Health & Wellbeing

    Health Services

    Register with a Doctor and Dentist:

    Urgent Care Health Services

    NHS 111 (Replaces NHS Direct)

    You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

    You will be advised on what to do - this may range from simple self medication through to arranging for emergency assistance.

    Call 111 when you need medical help or advice. If there is a threat to life - call 999 for emergency help.

    Sport and Recreation

    At the University of Cumbria there are many opportunities for you to take part in sport and physical activity. From badminton to squash, swimming to spinning there is something for everyone to enjoy.

    The University of Cumbria has two main Sports Centres; on the Lancaster campus and at Fusehill St in Carlisle.

    There are a range of facilities, classes, courses and (Students' Union led) teams available at these locations. 

    In addition to our own facilities:

    Your Carlisle Sports Card Membership will also give you access to Carlisle Leisure Limited sites across Carlisle and West Cumbria.

    Your Lancaster Sports Card Membership will also give you access to Salt Ayre Sports Centre and a number of community pools in the area.

     Spiritual Health and Wellbeing

    Your Chaplaincy

    Your chaplaincy team provides a safe place, a listening ear and personal support to all students and staff, regardless of their beliefs.

    Visit the Chaplaincy webpages and see how we can support you.

    Meet the Chaplaincy Team.

    View support for your faith in Carlisle.

    View support for your faith in Lancaster.

  • Library and Study Skills

    Your Library

    Your Libraries are not just about shelves of books - they are flexible learning spaces that provide access to:

    • Books
    • Teaching Practice resources
    • Journals
    • Open learning / social spaces
    • Private (bookable) study rooms
    • Free wifi
    • Laptop loans
    • Printing and copying
    • Audio / video equipment loans
    • Learning Advisers
    • And much much more...

    See the Library Locations web pages for more details of what's available at your site and to check Opening Hours / contact details.

     Your Library PIN and Library Self Service

    Library PIN

    Your Library PIN number is your password for accessing a number of systems and services within the Library; it is used in conjunction with your Library Borrower number (your 7 digit Student Number). When you are fully registered on your course - you will be able to set your library PIN.

    The main things you will need your PIN for are:

    • Self issue of books and learning resources through the Self Service Kiosks (see below)
    • Returning and renewing books via the Self Service Kiosks
    • Borrowing and returning Laptop Loans

    If you forget your PIN or think that someone else knows it - you can reset it from the My Account area in OneSearch.

    Self Service Kiosks

    The Intellident Self Service Kiosks are located around our libraries and are designed to allow you to self-issue and return physical items from the library collections. This is usually books, but also includes Laptop Loans and items from the Teaching Practice collection.

    Instructions are displayed on-screen. You will need your Cumbria Card nad Library PIN to access the available services.

     Reading Lists

    Reading lists are given to students as useful reading suggestions for a subject or essay. Think of your reading list as a small library of texts that you should dip into at regular intervals throughout your course. Some items may be marked as essential reading; other material may be useful for background reading.

     Academic Skills Support

    Academic Skills are all about helping you become a more effective learner at University level and developing the research and study skills that will help you now and in the future.

    We are here to support your:

    • Information and Library Search Skills
    • Academic Reading
    • Academic Writing
    • Referencing and Avoiding Plagiarism
    • Time Management
    • Managing Exams
    • Presentation Skills

    Support is provided through a wide range of online resources (Skills@Cumbria), taught sessions, group appointments, one-to-one appointments, email support and video appointments using Skype for Business.

     Linkedin Learning Courses and Digital Capabilities Pathways

    Linkedin Learning

    The Linkedin Learning library of 9,000+ digital courses are taught by industry experts and cover a wide range of business, creative and technical topics, from leadership “soft skills” to design principles to programming. The courses are broken down into bitesized chunks, so you can watch a short video now and continue next time you're free.

    More information and account activation: 

    Digital Capabilities Pathways

    We have curated some lists of short courses that will help you to become digitally confident for your studies and your future profession. These courses include a wide range of digital tools including getting the most from Microsoft Office. You will also receive a Certificate of Completion for every course you do.

    Explore the Digital Capabilities Pathways at: 

    To make the most of our reccomended Linkedin Learning courses, don't forget to take avantage of the university offer of FREE copies of Microsoft Office 365

  • International Students

     Attend Registration and Induction

    Registration and Induction

    You will have been notified by email about your registration and induction at the University of Cumbria. If you have any questions about this, please contact International Student Support

    Visas and Immigration

    You also need to ensure that you have the correct visa in place for your studies: 

     Open a bank account

    Bank Accounts

    It is very likely that you will need a UK bank account for the duration of your studies. Please contact International Student Support for more information.

     International Student Guide

    Download a copy of the International Student Guide to find out about studying with us including pre-arrival information.

    More support and information is available from: International Students Support

  • Here to Help - Student Services 

    Still looking for support or answers to questions beyond welcome sessions and MyList?

    See the My.Cumbria student support site for more detailed information about all of our services and how we can support you.

    Disability and Learning Difficulty Support

    The University is committed to ensuring that all disabled people are able to participate effectively in all areas of University life, whether you are a student, a member of staff, a visitor, a prospective student or employee, or just interested in finding out about disability issues.

    The University defines disability broadly, including:

    • mobility impairment
    • sensory impairment
    • medical condition
    • learning difficulty (i.e. Dyslexia)
    • mental health conditions

    Please see our Disability and SpLD pages for more specialist support, access to appointments, assessments and finance.

    Useful Contacts

    Contact our campuses and sites

    The University's main contact page is available here. It includes contact emails phone numbers, postal addresses and maps of our campuses at:

    • Ambleside
    • Barrow-in-Furness - Furness College
    • Carlisle - Brampton Road
    • Carlisle - Fusehill Street
    • Carlisle - Business Interaction Centre (CBIC)
    • Lancaster
    • London
    • Workington
    Program Administration (PAd)

    Program Administration (PAd) is your one-stop-shop for academic information.

    Contact information for your PAd; including email addresses and opening hours:

    IT Services

    Reporting an IT Problem or want to ask a question?

    Your first port of call will often be the IT Service Desk. You can contact them by (phone and email will only respond during normal office hours):

    Libraries and Learning

    More detailed information about our libraries; including email addresses and opening hours:

    Sickness and Absence Reporting

    When you are absent you (or your representative if you are too ill to telephone in person) must notify the University via your site contact details, as below, as soon as possible and before 9.00 am on the first day of your absence.

    See the following link for more information:


  • My Network

    ☑ Get to know Your Campus & Surroundings

    Life at the University of Cumbria is about more than working towards a degree. One of the most enjoyable aspects of university life is becoming part of campus and local communities.

    These welcome guides are here to give you a flavour of life outside of study. Features within this section were written by journalism students.

    Visit the Student Life pages of the university website for more information about life at university.

    ☑ Join Your University Online

    The University of Cumbria uses a number of social networks and online media sites to communicate and engage with students, staff and the general public. Follow us, like us or subscribe to our channel(s) to keep up with the latest news.

    ☑ Your Students' Union

    The University of Cumbria Students' Union (UCSU) is a student-led charity, representing the views and interests of our 10,000 members; the students at the University of Cumbria.

    We hope you enjoy your time at the University of Cumbria, and remember, whatever it is you want to get involved in or whatever problems you may experience - academic or otherwise - UCSU is here to help you get the best university experience possible.

    Please explore our website ( to find out about all of the different activities, opportunities and services that we provide.

    Feel free to call in to one of our offices to say "Hello". Contact individual UCSU Team members.

     Chaplaincy and Faith

    Your Chaplaincy

    Your chaplaincy team provides a safe place, a listening ear and personal support to all students and staff, regardless of their beliefs.

    Visit the Chaplaincy webpages and see how we can support you.

    Meet the Chaplaincy Team.

    View support for your faith in Carlisle.

    View support for your faith in Lancaster.

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