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Staff Training - Supporting International Students

International students enrich our university community with diverse perspectives, cultures, and experiences. At the University of Cumbria, we are committed to ensuring that every international student feels welcomed, supported, and empowered to succeed. This guide helps staff understand the unique challenges international students may face and how to offer effective, culturally sensitive support.ns_step,  

The International Student Support page has lots of useful information and resources including key contacts, information about fees and visas, and academic skills support.

Use the Student Enquiry Point Online Form (StEP) to contact the Internationals Support team.

  • Understanding the International Student Experience

    International students may face a range of challenges, including:

    • Cultural adjustment and homesickness
    • Language barriers and academic expectations
    • Visa and immigration concerns
    • Financial pressures
    • Social isolation or difficulty integrating

    Recognising these challenges is the first step in providing meaningful support.

  • Supporting International Students

    Communicating with Cultural Sensitivity

    When supporting international students:

    • Speak clearly and avoid idioms or slang
    • Be patient and allow extra time for responses
    • Show curiosity and respect for cultural differences
    • Avoid assumptions—ask open, respectful questions

    Encourage students to share their experiences and concerns in a safe, non-judgmental space.

    Signposting to Support Services

    The University of Cumbria offers a wide range of services tailored to international students:

    • International Student Support – Guidance on visas, finance, and settling in
    • Academic Skills Support – Including the Head Start course and Prepare for Success toolkit
    • Student Money Advice – Help with budgeting and financial planning
    • IT and Digital Services – Support with university systems and software
    • Social Integration – Events through Friends International and local community groups

    Encourage students to explore the International Students Support Hub for full details.

     

    Your Role as a Staff Member

    You can make a big difference by:

    • Checking in regularly with international students
    • Helping them navigate academic expectations
    • Referring them to appropriate university services
    • Advocating for inclusive teaching and assessment practices

    If a student is struggling, connect them with their Personal Tutor, the Student Enquiry Point, or Programme Administration for further support.

     

    Creating an Inclusive Learning Environment

    To support international students in the classroom:

    • Provide clear instructions and expectations
    • Offer written summaries of key points
    • Be mindful of different learning styles and educational backgrounds
    • Encourage peer support and group work to build connections

    Inclusivity benefits all students and enhances the learning experience for everyone.

Supporting international students is about more than academic success—it’s about helping them feel at home. By being approachable, informed, and culturally aware, you can help international students thrive at [University Name].

For questions or further guidance, contact the International Student Support Team at International Student Support.

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