FAQs
Click here. Complete the online form with as much or as little detail as you feel comfortable. A Practitioner will then review your referral form and be in touch with an appointment in due course.
This can vary throughout the year. We try to provide an initial appointment within 2 weeks but at peak times of the academic year waiting times may increase to 4-8 weeks.
Please see our Talking Therapy webpage.
Your interactions with the MHWT will generally be confidential.
Your practitioner will keep records of interactions with you, which will be stored securely on the MHWT client record management system. Only your practitioner, and other members of the MHWT have access to this.
It is only in exceptional circumstances that information may be shared elsewhere, usually with your consent, for example, if you need your practitioner to support you for Extenuating Circumstances or if you are at significant risk of harm, or you disclose that someone else may be at risk of harm. In very rare instances the MHWT may have to override consent if the risk of harm is very high or imminent.
If you have any queries about confidentiality, please consult with your practitioner when you first meet with them or submit an enquiry via StEP.
No, we do not offer evening or weekend appointments. Usually, the latest appointment that we can offer is 4pm, or on occasions, 5pm (although this is not guaranteed).
Yes, we have the following support services available:
- Togetherall
- The Live Well Learn Well Blog
- The Live Well Learn Well ‘Managing Academic Stress & Anxiety’ Workshop
- Therapeutic Groups
- Self-help information and resources
Visit our webpage for more information.
For more information about the workshops visit Live Well Learn Well.
No, we do not have an on-sight psychiatrist. The Team is made up of mental health practitioners who provide general talking therapy support. They are not trained medics or clinicians. For a diagnosis/medication please contact your GP.
Yes, the Team can support you with external referrals.
Please submit a StEP enquiry and the duty worker will pick this up same day.
No, we only support students. If you need mental health support, please contact HR.
Call an ambulance or encourage attendance at A&E. Report via StEP to the Safeguarding Lead. The student will then be followed up with by the Mental Health & Wellbeing team.