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Email: I have received strange emails from other UoC users (students or staff)

We have seen an increase, this year, of spam and phishing emails being sent from student university email accounts. These emails follow a very similar format and include:

  • A message that declares some urgency
  • A document for you to review
  • A link for you to click

These emails have been sent by bots or hackers (see Glossary) who have compromised the student email account(s) and are trying to gain access to your account, so they can send more emails.

Our IT boffins have been working hard to eliminate these emails before they happen, but occasionally they still get through.

If you receive on of these emails from a University of Cumbria account, then you need to forward the entire email as an attachment to spam@cumbria.ac.uk:

Forwarding mail as an attachment

Outlook (desktop version)

  • Start a new email and address it to spam@cumbria.ac.uk
  • In the ribbon menu - select Attach Item
  • Select Outlook Item and a window will popup showing your Inbox items
  • Select the offending email from the popup window
  • Send the email
  • Delete the original offending email
  • Delete the original offending email from your Deleted Items folder

Outlook (web version)

  • Start a +New Email and address it to spam@cumbria.ac.uk
  • With your new message open drag the offending email into the body of your new message
  • Send the email
  • Delete the original offending email
  • Delete the original offending email from your Deleted Items folder

Outlook (app)

There is not currently an easy way to do this from the Outlook App. Please go to a web browser or the desktop version to complete this. 

Personal email account

If you have receive one or more of these emails into a personal account, you should still forward it (as an attachment) to spam@cumbria.ac.uk.

The instructions for Outlook (web version) will work will all modern email services including: Gmail, iCloud, Hotmail, GMX, Zoho, etc.

Email and Mobile Security

It is very important that all users understand the risks associated with Email Security and Mobile Security.

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