Apprentice Support and Key Contacts

The Apprenticeship and Employer Skills team, part of the Academic Registry Team here at the University of Cumbria, provides dedicated support to both students and employers across a broad range of apprenticeship standards. Our knowledgeable team is always on hand to answer queries or connect you with the right point of contact.

Key Contacts

Admin Support: apprenticeships@cumbria.ac.uk 

APTEM Suport: aptem@cumbria.ac.uk 

Apprenticeships Quality Assurance Team: apprenticeshipsqa@cumbria.ac.uk 

End Point Assessment: epa@cumbria.ac.uk  

As an apprentice at the University of Cumbria, you have access to a wide range of support services designed to help you succeed both in your studies and your workplace.

Mental Health and Wellbeing Support

Balancing work and study can be challenging. Our wellbeing services offer confidential support, counselling, and resources to help you stay mentally healthy and resilient throughout your apprenticeship.

Disability Support

We are committed to making learning accessible for everyone. If you have a disability, learning difficulty, or health condition, our team can provide tailored adjustments and ongoing support to help you thrive.

Careers Advice

Whether you're planning your next steps or exploring new opportunities, our Careers and Employability Service offers expert guidance on career development, CV writing, interview preparation, and more.

Library and Academic Skills

Strengthen your library and academic study skills with help from our Skills@Cumbria team. We offer support with library resources and research, academic writing, time management, and other essential resources and skills to help you succeed.

For a comprehensive list of support services available as a student at the university of Cumbria please visit our dedicated Student Services pages.

If you’re a care leaver aged 16-24 and haven’t yet informed us of this, please contact apprenticeships@cumbria.ac.uk to discuss your eligibility for a tax free £3,000 bursary to support you in the first year of your apprenticeship.

To be eligible for the £3000 bursary you must:

• be aged under 25 at the time you start your apprenticeship
• not have received the care leavers’ bursary before
• meet the legal definition of a ‘care leaver’, as either an ‘eligible child’, a ‘relevant child’ or a ‘former relevant child’, as defined in ‘Legal definition of ‘care leaver’ – if you have been supported by a local authority leaving care personal advisor, it is likely you will meet this
• provide us with written confirmation from your local authority. You should speak to your local authority personal adviser or social worker for advice on how to obtain confirmation from the local authority.

The bursary is paid directly to the University of Cumbria in 3 instalments, and then we will pay it directly to you within 30 days of us receiving it.

Please note that Tax and National Insurance contributions are not paid on the bursary, it is not treated as income in Universal Credit calculations, and there are no rules around what you can spend the bursary on.

The below payments are based on you remaining on programme, with no breaks in your learning:

• Payment 1: after 30 days
• Payment 2: after 120 days
• Payment 3: after 300 days

For more information visit the GOV.UK Care Leavers Bursary Guidance webpage