What do I do if I have not received my certificate or transcript?
Where documents are known to have been produced and dispatched but have not been received, and the university has been notified within one calendar year of dispatch, there will be no charge for the production of a new document. Please contact firstname.lastname@example.org for more information.
Certificates and transcripts are sent to the permanent address which the University has recorded for you. If you have moved address and have not notified the University they will have been sent to the last address you advised us of.
Where notification of non-receipt is more than a year after dispatch or where the document has not been received because the university was not informed of an address change, duplicate charges apply. Please visit our online store to order duplicate copies.
Documents which are returned as undelivered are archived. If your document has been archived it will be dispatched free of charge.