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COVID-19 (Coronavirus)

Important information and guidance

  • I am about to complete my course, what certification will I receive?

    I am about to complete my course, what certification will I receive?

    You will receive a combination of the items detailed below depending on the total credit you have achieved.

    • Award Certificate – produced for awards of 60 credits or above
    • Award Transcript – produced for all awards
  • When will this be sent to me?

    When will this be sent to me?

    Certificate packs are printed and distributed throughout the year normally within a 6 week period following confirmation of an award by a University Assessment Board. However at peak times due to the volume of awards, this will take longer and follows the timetable outlined below:

    • January – May: certificates printed and posted within 6 weeks
    • June – September: certificates printed and posted within 8 weeks
    • October – December: certificates printed and posted within 6 weeks

    Please note:

    Due to the current situation with the Covid-19 virus is it likely that there will be a delay in responding to your requests as staff will be working remotely off campus (for the foreseeable future) and the timescales  may not apply.

     Many thanks for your enquiry which has been received by the Assessment Team. We will respond within 3 working days. Our Opening hours are 9.00am - 5.00pm, Monday - Friday. 

      We would recommend not placing any orders at this time as we are not able to advise when staff will be able to produce such documents as these cannot be done remotely.

  • Where will my certificate pack be sent to?

    Where will my certificate pack be sent to?

    Certificates and transcripts are sent to the permanent address which the University has recorded for you. If you have moved address and have not notified the University they will have been sent to the last address you advised us of.

    Please make sure that your address is correct using ICON.

    If you do not receive your certificate pack because you have not maintained the correct home address on ICON then a charge will be made for a duplicate. If this is the case please email assessment@cumbria.ac.uk for further guidance.

  • What do I do if I have not received my certificate or transcript?

    What do I do if I have not received my certificate or transcript?

    Where documents are known to have been produced and dispatched but have not been received, and the university has been notified within one calendar year of dispatch, there will be no charge for the production of a new document. Please contact assessment@cumbria.ac.uk for more information.

    Certificates and transcripts are sent to the permanent address which the University has recorded for you. If you have moved address and have not notified the University they will have been sent to the last address you advised us of.

    Where notification of non-receipt is more than a year after dispatch or where the document has not been received because the university was not informed of an address change, duplicate charges apply. Please visit our online store to order duplicate copies.

    Documents which are returned as undelivered are archived. If your document has been archived it will be dispatched free of charge.

  • Withholding of Certificates and Transcripts

    Withholding of Certificates and Transcripts

    If you have outstanding academic related debts to the University, the award, and therefore, certificate and transcript will be withheld until the debt is cleared.

    Awards can also be suspended, withheld or withdrawn as one of the possible sanctions arising from the Student Code of Conduct and Adjudication procedures.

     

  • How do I request a duplicate certificate or transcript?

    How do I request a duplicate certificate or transcript?

    If you need to request a duplicate certificate or transcript certain charges will apply. To make a request please click on the link to visit our online store when you can complete your request.

     

    Due to the current situation with the Covid-19 virus is it likely that there will be a delay in responding to your requests as staff will be working remotely off campus (for the foreseeable future) and the timescales may not apply.

      

    We would recommend not placing any orders at this time as we are not able to advise when staff will be able to produce such documents as these cannot be done remotely.

  • I have more questions – who should I contact?

    I have more questions – who should I contact?

    If you have any questions which are not answered above or you cannot find what you need in our online store please email assessment@cumbria.ac.uk

    Due to the current situation with the Covid-19 virus is it likely that there will be a delay in responding to your email as staff will be working remotely off campus (for the foreseeable future) and the timescales may not apply.

     

     

    We would recommend not placing any orders at this time as we are not able to advise when staff will be able to produce such documents as these cannot be done remotely.

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