Account Activation
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To gain access to the extensive range of IT services that your university offers, you need to activate your account on the University of Cumbria network and also setup an extra layer of security called 'Multi-factor Authentication' (MFA). See below for details.
These instructions are for registered students who are using their own device to activate their University of Cumbria account.
Before you start
- You must have successfully completed the online registration process at RKC after which you will receive a University of Cumbria student number by email. Please be aware that there will be an administrative delay between you completing your RKC registration and receipt of your Cumbria student number.
- You need access to the internet.
How to log on to the Network for the first time (on your own device)
| 1 | Open a web browser and go to: https://apps.cumbria.ac.uk/AccountActivation/. |
| 2 | If a Security Alert box appears, select OK. An Activate your Account screen appears and asks you to read and agree to the university's terms and conditions of using the IT network - you can not progress unless you agree. |
| 3 | You will then be asked if you are a student or a member of staff? |
| 4 | On the next screen, in the Student Number field, type your student number. Just type the number up to the first slash (/). Don’t include /1 or /2 in the number. In the Date of Birth fields, enter your date of birth in the format shown. Select a memorable question and enter the answer in the box shown. Select Submit. |
| 5 | You will then be asked to enter a passsword of your choice. Please read the text about how your password should be formatted. |
| 6 | The final screen displays your username and your email address, please record these somewhere safe so you don't forget them. |
| 7 | You can now logon to University of Cumbria systems and resources as below. |
| 8. |
As soon as possible try this login and complete the extra layer of security called 'Multi-factor Authentication' (MFA) as follows: 1. Go to our website of resources for RKC students - https://my.cumbria.ac.uk/rkc 2. Click on one of the resources eg Business Source Complete 3. When prompted login using your email address and password 4. When prompted complete the steps outlined on this guide. More details on https://my.cumbria.ac.uk/mfa Any problems contact the University of Cumbria IT Service Desk: itservicedesk@cumbria.ac.uk |
Multi-factor Authentication (MFA)
When you login for the first time you will be prompted to complete an extra layer of security called Multi-Factor Authentication (MFA) to keep you and the university secure against cybercrime. This MFA step by step guide will help you to set this up when prompted.
More details can be found on https://my.cumbria.ac.uk/mfa
If you receive a text message that says ”Data rates my apply’ then ensure you are either logged onto a wifi network or install a multi-factor authentication app such as Microsoft Authenticator, Google Authenticator or Authy (other apps are available), as these generate a code locally on your device and do not need to receive external messages.
Password Reset
If you need to reset your password try to login as normal and look for the 'forgotten password' option on the Microsoft box that is part of the login process. More details can be found on https://my.cumbria.ac.uk/mfa
Support and Password Reset
If you encounter any problems with this process, please contact the University of Cumbria IT Service Desk: itservicedesk@cumbria.ac.uk
Accessing University Emails
To gain access to your university emails go to https://outlook.office.com/mail/.
Enter your student email address and password to access.