Due to data protection a student’s funding body is unable to speak to the University about a student’s account unless an institutional consent to share has been set up.

This is easy to do but the process differs slightly depending on the funding organisation.  Contact your funding organisation

Student Finance England: To set up consent to share you will need to ring Student Finance England (or your funding organisation, if different) and say you want to set up 'an institutional consent to share'.

You will need to have your account details to hand when you make the call;

• Give your full name
• Give the Universities Name; ‘The University of Cumbria’
• SFE may ask what our relationship is; it is ‘Higher Education Provider’. Please note if you don’t say this exact phrase then they may not speak to us and we will need to contact you again, thus delaying things for you.
• You will be asked to set up a password for us to use. Please note this should not match the password that you use as part of your regular login.

Once you have set up an Institutional Consent to Share, please contact the Money Advice Team using the Student Enquiry Point and give us the following information;

• Your Full name and Student Number
• Your Customer Reference Number
• Let us know the password that you have set up for us to use.
• A brief description of the situation and why consent to share has been set up.

The Student Money Adviser will call your funding provider on your behalf and will advise you of the outcome.

NHSBSA – You do not need to set up consent to share to enable your Student Money Adviser to speak to NHSBSA, we are able to prove our entitlement to speak on our students’ behalf via an internal verification process. We will of course only contact NHSBSA on your behalf if you have expressly given us prior approval to do so.