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Addressing your concerns

We hope you will have a positive experience at the university and most of the time things do run smoothly. However, we also know that now and again you may have concerns or even complaints. We genuinely want to hear from any student with a concern and will always try to assist in resolving any problems that do arise, quickly and sensitively, whether it is about your academic studies or about the delivery of a university service. The following is a quick outline of some the main policies in place depending on the nature of your concerns. You can also visit our Student Charter page for more information.

If you are a parent, partner or family member of a student and you have concerns or questions, please visit www.cumbria.ac.uk/thirdpartycontact for information and guidance.

Student Progress Review

The Student Progress Review is in place to assist you in achieving your academic goals. It facilitates a discussion between you and a tutor regarding aspects that may be affecting your ability to progress or achieve in your studies (eg: health concerns, something happening in your personal life or related to your academic skills). Click here for more information on the Student Progress Review.

Complaints Procedure

The Complaints Procedure is available to all students enrolled with the University and enables you to make a complaint about the quality of educational provision and related services. Wherever possible, we encourage you to seek early resolution by taking an informal approach. This could be via your course representative, one of your tutors, or a member of staff in the service relating to your concerns. However, if you do wish to make a formal complaint you can of course do so.

Students with a disability or specific learning disability are offered reasonable adjustments to assist during the process.

We would also encourage you to contact the Students’ Union for independent, confidential guidance before making your complaint. 

Students enrolled at any of the partner institutions may also be able to use the University of Cumbria Student Complaints Procedure after all steps in their own institution’s procedure have been used.

Click here for more information about our Complaints Procedure.

Student Code of Conduct / Adjudication Procedure

This sets out the expectations which the University of Cumbria has of all our enrolled students and outlines what steps are taken if a complaint, grievance or concern is raised about behaviour.

Students with a disability or specific learning disability are offered reasonable adjustments to assist during the process.

We would also encourage you to contact the Students’ Union for independent, confidential guidance if you are asked to attend an Adjudication.

Click here for more information about the Code of Conduct and Adjudication Procedure.

Fitness to Practise

Students on any course or programme within the University which involves undertaking clinical practice in any health and social care settings where there are vulnerable patient / client groups are subject to the university’s Fitness to Practise Policy whether at undergraduate or post-registration/post-graduate level. This policy is in place to comply with the requirements of the appropriate professional and regulatory bodies. For students, the Policy extends to pre-entry to the course of study, development of academic and professional competencies and practice. Fitness to practise may be referred to through a Student Progress Review where there are concerns about a student’s health and wellbeing or through an Fitness to Practice Meeting, Interview or Hearing where there are concerns relating to a student’s conduct.

Responding to Harassment and Bullying

Guidance is available to students who may be concerned that they or a friend may be being bullied or harassed. Dealing with Harassment and Bullying.